Greater Buenos Aires
24-year-old technology passionate. Electronics, virtualization & cloud computing, development and systems analysis. Always God first.
Driving advanced troubleshooting, root cause analysis, and continuous improvement across SDDC environments. Focused on optimizing platform performance, contributing to architectural enhancements, and collaborating with vendors to resolve complex issues and strengthen infrastructure reliability.
Providing technical support for virtualized infrastructures, handling incidents while ensuring adherence to SLAs. Responsibilities include deep troubleshooting, escalation of issues to vendors like Broadcom and Veeam, and collaborating with internal or external teams to resolve client problems efficiently. This role involves both proactive and reactive client support, focusing on system maintenance and escalation, issue resolution, use of best practices and continuous improvement.
Remote technical support in Level 1 and 2 incidents based on the client's virtualized infrastructure, fulfilling the task within the established SLA and interacting directly with the client and manufacturer support (VMware, Veeam, among others)
I started in this company as a warehouse assistant and mobile manager for searching and delivering merchandise, collections and contacting clients. Then I worked in the online sales sector, stock control, e-commerce parcel packaging, traffic generation and after-sales service. Additionally, I carried out various administrative activities.
I made trips as a freight laborer for a logistics company. Loading and unloading of merchandise, moving furniture, etc.
Technician in a telecommunications company, for an internet service provider company, in the area of reactive service and facilities.