Raleigh-Durham-Chapel Hill Area
As a Career Coach at Duke University’s Fuqua School of Business, I get energy from empowering MBA students to achieve their professional aspirations. Drawing from my own diverse career journey across tech, consulting, and education, I bring an integrated perspective to help students navigate their career paths and explore opportunities that align with their unique goals and values. I’m also a deeply process-oriented professional with a high sense of urgency and a “get-it-done” mindset. I thrive on bringing structure to complexity - breaking down ambiguous challenges, aligning diverse stakeholders, and driving initiatives from strategy through execution. Known for my analytical problem-solving, clear communication, and collaborative leadership, I take pride in creating scalable systems and processes that deliver results while fostering teamwork and trust. I’m dedicated to fostering meaningful, holistic connections and believe in the power of resilience, grit, and determination as key drivers of success. Helping individuals unlock their full potential is at the heart of everything I do. Connect with me and let’s chat!
-Created a weekly analytical report to identify improvement opportunities for a product operations team that execute client change requests to increase efficiency and prioritize initiatives appropriately -Built, managed, and operationalized a change management process for all (40+) client requests; implemented the change requests, often collaborating with x-functional teams ranging from engineering to account management -Created a new benefit administration artifact with senior executives to standardize policy, legal, and technical language to communicate Guild’s operational processes and products to all existing and new clients in a consistent and accurate way; led the change management process for 35+ existing clients
-Managed and coached a product operations team of 3 people; established a transparent and supportive culture that resulted in upward mobility and growth for direct reports -Ensured successful 100+ partner launches and product changes by collaborating with x-functional teams to develop, improve, and execute efficient operational processes
Owned relationships and strategy for 5+ SMB clients across multiple industries (nonprofit, CPG, interior design); identified pain points and opportunities to drive business results and managed cross-functional team to deliver customized solutions ranging from website design to social media management
-Executed social media ads that resulted in new customer acquisition after finding oversaturation in existing customer base with outdated marketing strategies -Rebuilt email layout and content and added new merchandising functionality to the website -Improved age of inventory of products with historically lower sales with targeted and strategic email campaigns -Created a weekly KPI report to identify effectiveness of e-commerce and email marketing strategy
-Developed a financial model and provided presentation materials to a multibillion-dollar retail client’s C-suite executes to justify supply chain transformation investment – resulted in CEO presenting deliverables to the board of directors -Delivered 5-year strategy plan for a grocery retail client by interviewing key client stakeholders, identifying gaps in operating model, facilitating workshop with client employees – resulted in future deals with client to execute strategy