Houston, Texas, United States
Detail-oriented technical and operational support professional with hands-on experience troubleshooting hardware, operating systems, and consumer electronics in process-driven and regulated environments. My background spans financial operations and consumer electronics, giving me a strong foundation in accuracy, compliance, and structured problem-solving. I hold Google IT Support and Google Cybersecurity Certificates, an Associate’s Degree in Mechanical Engineering, and a Bachelor’s Degree in Finance earned in Vietnam. This combination strengthens my ability to work with controls, data accuracy, and compliance requirements while adapting quickly to technical environments.
• Processed and validated 15,000+ financial transactions per month while maintaining compliance with banking regulations and internal controls. • Identified and resolved transaction discrepancies through detailed investigation, reducing processing errors and supporting audit readiness. • Consistently achieved Level 5 performance standards in a high-volume cash operations environment. • Maintained accurate documentation and reporting records to support quality reviews, audits, and regulatory requirements. • Collaborated with cross-functional teams to improve workflow accuracy and meet daily production deadlines.
• Ranked 8th among the top-performing specialists in store, contributing approximately $40,000 in sales revenue during Q1. • Guided customers through device setup, software updates, data migration, and account recovery, facilitating a seamless user experience. • Provided technical troubleshooting and support for Apple hardware, software, and account-related issues, enhancing customer satisfaction. • Diagnosed device issues and coordinated effective repair solutions with technical support teams, resolving complex cases promptly.
• Managed customer inquiries and resolved complex issues at IKEA, maintaining high satisfaction rates while processing transactions and coordinating with warehouse teams. • Assisted diverse customers with product selection and returns, implementing effective solutions and building lasting relationships through attentive service. • Streamlined checkout processes and inventory management, ensuring accurate product information and maintaining organized customer documentation. • Partnered with cross-functional teams to enhance store operations, facilitate smooth deliveries, and improve customer experience standards.