Acton, Australian Capital Territory, Australia
I completed my postgraduate study at the University of Canberra in 2016 and obtained Master of Professional Accounting and Master of Business Administration. I am currently working full time at the University of Canberra College as the Student Academic and Services Officer. I also work casually at University of Canberra College English Test Centre as the IELTS (International English Learning Test System) Speaking Test Supervisor, OET (Occupational English Test) Venue Supervisor and Invigilator. More than 4 years experiences in customer service. Developed a strong communication skill in academic and public sectors. Confident in communicating with colleagues, departments and clients from different backgrounds in face-to-face, phone, and emails. Effectiveness in prioritizing tasks and working to deadlines by strong documentation and computer skills. I have a great passion to apply my knowledge and abilities into work, especially in Data analyzing, Financing, and Administration areas. I am always interested in communicating anyone who posses experience into service, Finance industry or administrative work, as well as anyone who would like share experience or interesting information. Please feel free to message me if you would like to contact.
• Provide high quality support for operational aspects of student placements, such as a proactive approach to the development and maintenance of key contacts within the ACT and NSW health sector and the administration of interim placements and teaching sessions’ evaluations. • Provide high quality support for teaching sessions, activities and assessment in line with the curriculum, including maintenance of written resource material and timetables for students and clinicans. • Ensure the maintenance of accurate student data through the learning management system (Wattle) and student placement system including running routine and ad hoc reports, actioning items and conducting data integrity checks, as needed, and ensuring accurate record keeping using Electronic Records Management Systems (ERMS). • Support to relevant Committee’s, including the preparation of meeting agendas, minutes, and the coordination of all relevant administrative matters. • Provide logistical support during peak periods, including admission interviews and examination periods, at the Acton, Calvary and Canberra Hospital Campuses of the Medical School. • Assist with the implementation and roll-out of various local or University-wide student-related projects, providing timely and high-quality support and input into continuous improvement and development. Provide training to faculty and students as required.
1.The administration of Coursework Scholarships and assistance with the administration of PhilanthropicScholarship management including liaising with relevant stakeholders. 2.Administrative tasks related to the establishment, awarding and payment of coursework scholarships. 3.Interpretation and application of policy and procedure relating to coursework scholarships including tuitionfees. 4.Provision of advice and quality customer service to internal and external stakeholders including phone, emailand face to face communications. 5.Creation and maintenance of relevant scholarship webpages. 6.Assistance with the development of Conditions of Award for all Coursework and Philanthropic Scholarships.
Conducting test day registration procedure including checking ID documents, taking photos and fingerscans, and uploading files according to guidelines. Act as the first point of contact for any test day incidents to ensure the smooth delivery and validity of the test. Perform and organize paperwork duties such as incident reports. Maintain a positive relationship with all internal and external stakeholders.
♣ Ensure quality assurance for courses of responsibility including reporting on course outcomes, via the Program Coordinator / Manager. ♣ Liaise with the administration staff regarding student assessment processes and outcomes for nominated courses. ♣ Provide advice and assistance to students on academic matters relating to their unit, policies and procedures, and refer students to relevant support.
Provide high quality support for the College/Campus reception including responding to telephone, email and in-person enquiries on a range of student related matters. Provide advice to students relating to programs/courses applications, fees, academic policies and procedures, program progression, miscellaneous study, transition to University and other student academic matters. Issuing certificates and statement of attainments for RTO students with internal and external stakeholders and assisting with auditing student records filing and building reports. Assisting with managing timetabling and coordinating student progressing, completion and transition processing. Assisting with organizing events and activities such as Orientation and Course Advise day.
Proficiently use various software and systems to process standard transactions for customers, and daily order and clearance of the branch. Quickly established credibility with clients and remember 30+ customer names of regulars, creating a friendly rapport with customers. Respond to customer account inquiries totaling 90+ weekly accounts and educate 50+ customers to use various functions on their NetBanking, mobiles and tablets. Assisted the Supervisor with audits and daily balancing.