San Francisco Bay Area
Results-oriented and purpose-driven leader in Technology and Operations with experience in building, scaling and managing post-sales delivery teams for Enterprise. Expertise in: • Customer Service and Advocacy • Productivity and Process Improvements • Strategic Planning • Leadership and Team Building • Project Management • Collaboration and Interpersonal Skills • Enterprise Security • Computer Systems and Networking
Lead a team of Customer Success Managers (CSMs) with full P&L responsibility to handle the overall customer experience. Responsible for managing retention and renewals as well as upsell/cross-sell opportunities of services; ensuring delivery deployment, enablement, and operations; managing key business KPIs; providing leadership and direction in strategic and tactical planning as well as escalation management.
Managing multiple large major customers serving as main point of contact for post-sales relationship in the enterprise security space to ensure that next-generation firewall solutions are properly implemented to prevent threats from cyber attacks.
Member of account team in large international and domestic portfolios of financial and technology sector committed to building partner relationship with customers to serve their data management and business solution needs. Assist with pre-sales activities and responsible for post-sales implementation which focus on technical competency and account management in driving customized, proactive and reactive services to achieve total customer satisfaction.
Member of HP IT Infrastructure team in providing solutions and management of large data center environment of HP servers and HP/Cisco networking gear, as well as NetApp storage devices. Led and managed projects in data center virtualization solutions, infrastructure improvement, and infrastructure security compliance.
Member of HP R&D lab in the research, development, and deployment of a Mobile Test infrastructure which hosted a suite of integrated software and test tools in a secure hosting site. Managed project in hosted environment utilizing HP software suite for international customers.