United States
I am an IT lead and systems engineer with 11 years of experience at Google and in the high-growth startup world. I specialize in building reliable, secure infrastructure for teams that are scaling fast and can't afford downtime. My career is built on technical execution. I led the infrastructure rollout for honeygrow as we expanded from 9 to 30+ locations, and then spent 2 years in IT Operations at Google supporting their global enterprise workforce. My subsequent 3 years as a Technical Program Manager at Google allowed me to lead large-scale data and privacy initiatives, giving me a high-level strategic lens that I now bring back to hands-on engineering and consulting. I am a cross-platform expert (macOS and Windows) with a deep focus on Identity and Access Management (IAM). I help companies solve "SaaS sprawl" by architecting integrated environments using Okta, JumpCloud, and Microsoft Entra ID. The Stack I Live In: IT Ops & Networking: Google Workspace, Meraki (Networking & Systems Manager), and full-stack support for Mac and Windows environments. Identity & Security: SSO, MFA, and Conditional Access policies across Okta and Entra. Solutions Delivery: Combining technical engineering with program management to deliver scalable, budget-conscious IT infrastructure. I’m looking for a Systems Engineer or IT Consultant role where I can use my "Google-scale" experience to help a growing team build things the right way.
I had the immense privilege to take some time away from my career to prioritize my health and wellbeing, spend quality time with loved ones, travel, and immerse myself in self-study and professional development to ultimately refocus my career on pioneering IT infrastructure and security for this new era of technical innovation.
• Architected the technical launch of the first-ever data source integration between Google Ads Data Manager and Salesforce Data Cloud, utilizing GCP Cloud Data Fusion for secure, enterprise-scale data ingestion. • Engineered the migration framework for 4,000+ global customers, moving hundreds of millions in RUM to new API-driven integration systems while maintaining zero service downtime. • Implemented Confidential Computing protocols for Google Ads Customer Match, deploying technical privacy guarantees and encryption support for first-party data (1PD) workflows. • Served as Technical Liaison between Ads and GCP Engineering to drive feature development within Cloud Data Fusion and Confidential Space, enabling the underlying infrastructure required for GADM and privacy-safe computation.
• Facilitated technical compliance audits for Media Rights Council (MRC) accreditation, ensuring ADH infrastructure met global industry standards for ads measurement and data security. • Managed engineering roadmaps and resource allocation for ADH partner requests, aligning cross-organizational technical priorities with core product deliverables. • Led risk mitigation and dependency tracking for high-stakes engineering launches, ensuring reliability and uptime for Google’s primary privacy-centric measurement environment.
• Provided Tier 3 enterprise systems and network support for a 100k+ user environment, resolving thousands of interactions across macOS, Windows, Linux, Android, and iOS with a 98% satisfaction rating. • Streamlined specialized support for M&A and Creative teams, architecting procurement and software approval workflows for non-standard, high-performance tools (Unity, Unreal, Adobe Creative Suite) to bypass legacy support bottlenecks. • Managed user lifecycle and identity security, overseeing employee onboarding and resolving complex account authentication issues involving MFA, SSO, and access permissions. • Partnered with internal product teams to identify and resolve systemic bugs, translating frontline user feedback into technical requirements for developer teams
• Architected and deployed full-stack IT infrastructure for 21 new restaurant locations, scaling corporate footprint from 9 to 30+ sites in under 3 years. • Provided high-touch Executive Support and 24/7 escalation management, serving as the final technical point of contact for C-level leaders and business-critical site outages. • Directed global technical partnerships with vendors in Boston (Toast) and Sydney to drive feature development and critical bug fixes for a bespoke, enterprise-scale POS and kiosk ecosystem. • Managed the full device lifecycle for a fleet of macOS, Windows, Android, and iOS devices, implementing automated provisioning and security hardening. • Administered a cloud-first environment featuring Cisco Meraki (Networking & MDM), JumpCloud (IAM), and Google Workspace. • Engineered PowerShell scripts and custom automation to streamline daily maintenance and proprietary POS/kiosk software builds.
• Led a technical team of 100+ employees managing hundreds of devices and infrastructure across multiple campus computer labs. • Architected and maintained the staff web portal using HTML, CSS, and jQuery to centralize internal resources, training materials, and policy documentation. • Managed full-cycle recruitment and onboarding, processing hundreds of applications and conducting technical interviews for yearly hiring drives. • Performed advanced network troubleshooting and virus remediation for university patrons and lab-critical hardware.
• Resolved Tier 2 technical support tickets for university patrons, specializing in complex residential and wireless network connectivity issues. • Configured and managed Juniper and Cisco switches via UNIX shell to maintain network stability and performance across campus. • Provided cross-platform support for macOS, Windows, and Linux, managing account authentication and permissions for LDAP and Exchange environments.
• Monitored 550+ university-critical systems and 875+ services using Nagios, ensuring uptime for campus-wide digital infrastructure and services. • Utilized UNIX shell tools to track server health, power distribution units (PDUs), and machine room environmental metrics. • Collaborated with System Administrators to provide detailed incident reports and disaster recovery documentation for network outages and system failures.