Palmerston North, Manawatū-Whanganui, New Zealand
I am a highly motivated and results-oriented individual with over 9 years of experience in customer service and account management. I am seeking a challenging role where I can leverage my strong communication, problem-solving, and follow-through skills. I have a proven ability to provide excellent customer service through various channels, establish rapport, and suggest ways to enhance the customer experience. I am effective at meeting deadlines, ensuring first-contact resolution, and following defined protocols. Additionally, I am skilled in account management, financial reconciliation, expense optimization, and performance management.
Leading in house travel department to accommodate high value clients/ guests such as keynote speakers, Data Protections Trainers, cyber security auditors, VPs, and C levels management. Developing relationships with worldwide accommodation partners to gain the best tariff with enhanced amenities, resulting in reduced cancellations or amendments charges. Building relationships as an account manager with various vendors like hotels.com, bookings.com and MakeMyTrip for alternatives arrangements in case of any last-minute changes. Organizing tailored travel itineraries for heads of the departments within the companies travel expenditure, along with the best travel experience. Managing global events ranging 1000 to 3000 attendees, including SKO, Zenith live, CAB Miami, Roadshows, and President Club. Reconciling all event transactions and identifying fraudulent ones. Maintaining records of airline travel credits and gift vouchers for future utilization. Assisting the manager and other finance departments to set accurate travel budget. Conducting quarterly department reviews to identify total savings affecting the budget for future events and rewards. Worked with HR to hire self-motivated employees for the travel department. Training New Hires, tracking performance and rewarding as required.
Served as a travel consultant, coordinating trip planning for individuals, groups, and corporate clients, ensuring their needs were met promptly and effectively. Coordinated seamlessly across departments, acting as a liaison between various stakeholders to ensure smooth travel arrangements. Conducted training sessions for new hires, fostering a collaborative and knowledge-sharing environment. Optimized travel itineraries, balancing cost-effectiveness with client preferences, resulting in increased profit margins. Managed rosters and daily sales targets, prioritizing tasks and demonstrating strong organizational skills in the absence of the manager. Contributed to achieving profit goals by maintaining high-quality service and implementing process improvements.
Effectively worked as a specialist in Indian travel packages, generating substantial revenue for the business. Created customized itineraries based on the interests of each individual client, guaranteeing outstanding experiences that encouraged customer loyalty and established our business as their first choice for upcoming travel requirements. In order to surpass client expectations and guarantee a seamless and enjoyable travel experience, I managed the smooth coordination between car, hotel, and aircraft vendors. As floor support, I helped the team reach and surpass monthly goals by providing direction and encouragement. Effectively handled major escalations involving the whole group, providing prompt and efficient resolutions to guarantee client satisfaction.