Suzhou, Jiangsu, China
●High-energy self-starter with more than ten years’ diverse experience in the quality assurance, customer technical support. Familiar with the quality assurance methodology, Lean-Six Sigma,QMS and certified by ASQ CQE certification. Comprehensive knowledge in Consumer products,Storage systems(cloud,server,etc) ●Committed to the continuous process and quality improvement, with total cross functional team participation. Adept in identifying customer needs/VOC, CTQ and creatively solving problems. ●Proven ability to meet all quality, customer qualification, process improvement, delivery, and cost-savings objectives, associated with the end-to-end quality assurance experience from parts to manufacturing plant to field failures. ●Experienced with Data analytic tools: Minitab, OSA, R-analysis,SAP-BOBJ,Tableau. ●Good interpersonal skills; Fluent in English and Mandarin; Calm under pressure; Diplomatic and effective communications with customers, suppliers, products team members. ●Detail oriented; competent in managing paperwork and communication. Computer proficient with MS Word, Excel, PowerPoint and ERP system.
Manage OEM Account Integration and field quality performance. Work with cross functional team member for Quality improvements from NPI to Mass production stage. ●Take leadership in driving the customer product issue resolving in the factory, work with cross functional team to determine the root cause and provide 8D closure.Manage product stable quality performance to achieve customer quality goals. ●Be the interface for customer audit(QMS/Rohs/CMS/Product performance audit) and drive for audit findings closure. ●Conduct FAI check from customer configuration perspective for new product and important changes for customer products. ●Review product sustaining in-process/outgoing/reliability data, drive factory/supplier for FA and close-loop CLCA. ●Periodic review with customer for integration/Field performance and work with cross-functional team for issue analysis and improvements. Regular meeting with customer to hear the voice of customer and drive to corresponding resource to support for total customer satisfaction. ●As a project team leader, make strategy plan, encourage and coach team member to work together for project success. ●Utilize Quality End to End data analytic tools for proactive upstream analysis for quality issues.
●Review the Quality Contract/ Agreements in the assessment stage, negotiate with customer to identify and define the quality target, out-going specification, cosmetic criteria and acceptable quality level. Lead the whole plant team to accomplish customer factory and sub-supplier overall survey. Exactly understand the detail requirements of quality from customer side. Define the process CTQ in terms of specification and VOC. ●Ensure consistent quality and customer satisfaction in MP stage establish the internal quality process audit (QPA) plan and lead team to perform it, as well as lead the team for coordinating the customer / 3rd party audit, drive the plant to correct and prevent the nonconformance detected during diverse audit. ●Solving the customer complains with quality tools like 8D etc. ●Customer relationship enhancement, gather the Voice of Customer, regularly customer visit and communication, lead and coordinate customer satisfaction issue between customer and firms.