Charlotte, North Carolina, United States
foreign exchange
Coordinated positions in how to meet and exceed goals. Created work schedules for current branch and surrounding branches. Ensured smooth operation of Member Financial Center through management and leadership skills. Through branch reviews, uncovered security and audit findings and revised operations to be in compliance. Reviewed different types of loans and credit options to members, as well as the terms for those services. Reviewed loan agreements to ensure completion and accuracy. Mentored, coached, and developed staff to develop highest level of performance.
Organized office through scheduling and assigned tasks. Performed monthly and quarterly audits of negotiable instruments, currency, and daily operations and retention. Successfully trained and developed employees on policy and procedures and systems while still focusing on daily goals. Handled all issues with customers and/or staff. Maintained timekeeping information and processed, approved, and submitted payroll. Responsible for 3 different branches for all operations and teller line duties.
Scheduled viewing appointments for prospective customers. Performed administrative tasks to run office smoothly. Handled all calls for maintenance issues. Consistently met and exceeded sales quotas.
Hired and scheduled 14-22 employees to run daily shifts. Trained and supervised employees for store and surrounding areas. Conducted monthly inventory. Collaborated with team on current objectives.