Boise Metropolitan Area
As a passionate leader in global technical sales and enablement, I excel at bringing together the dynamic worlds of technology, education and strategic growth. My journey is about empowering teams and clients to harness innovation and drive success in an ever-evolving landscape. With over two decades at IBM, I've honed my expertise in program management, client relationship building, and innovative training, consistently driving significant business outcomes. I uplift people; whether I'm guiding teams or mentoring individuals, I help everyone reach their full potential through technology and continuous learning. My approach is collaborative and client-centric, focusing on understanding unique needs, fostering partnerships, and architecting roadmaps that align with strategic goals. I wholeheartedly believe in creating environments where innovation flourishes and knowledge is shared freely. My career highlights include spearheading a critical multimillion-dollar hardware deal for a complex on-prem solution and driving millions in server sales by expertly managing a portfolio of 40+ accounts. I transformed knowledge management by creating an online use-case and client-win library, boosting sales team efficiency and dramatically grown a brand's social media presence, achieving 10x interactions. As a Technical Training Manager, I boosted department cost recovery and enrollment by pioneering a virtual lab model, anchoring a 14-perspm team, and expanding the training business across IBM brands. As an Adjunct instructor, I elevated student pass rates and helped create a mentorship program. These experiences underscore my commitment to measurable impact and strategic problem-solving. I'm always eager to connect with fellow professionals, share insights, and explore opportunities for collaboration in th ever-evolving tech landscape. Let's connect!
Cultivated relationships with clients by gaining a comprehensive understanding of their IT needs. Build and align roadmaps with organizational goals while fostering collaboration among IBM Business Partners and architect solutions. - Closed a critical $2.5M hardware deal as technical client executive for the account, navigating numerous obstacles and defining the roadmap to develop on-premise solution that overcame stringent regulatory hurdles. - Accelerated a critical healthcare client's purchasing decision by writing and distributing a tailored executive summary with engagement and solution highlights that secured board approval. - Owned a client portfolio of 40+ accounts spanning three distinct geographies. - Achieved $16M in sales each over the past 4 years - Additional scope of leadership included IBM Business Partner community relationship management, brand product offering presentations, customer technical demonstrations, etc.
Partnered with IBM Brand Managers to define and execute strategic roadmaps, implement core communication plans, grow/manage social media programming, and deftly highlight brand use cases. - Created an online use case library for numerous sales teams to facilitate knowledge sharing and resolve pain points, transforming the organization's knowledge management through a quarterly use-case framework. - Evolved a Server brand's social media presence, achieving growth in interactions and in all brand activity by creating weekly shareable content (social media starters) to distribute across LinkedIn, Facebook, and/or Instagram. - Implemented an online library of client wins, building and utilizing a one-page template to highlight the client strategy, challenges, and sales team's approach to satisfy the client's needs with an infrastructure solution.
Elevated sales, professional services, and the global technical support community's knowledge base by championing the design, development and delivery of a hands-on POWER/Unix (IBM AIX), Linux, storage and cloud skills curriculum. - Boosted department costs recovery and training enrollment by converting in-person courses to a more flexible virtual lab model amid departmental budget cuts, averting a knowledge gap with an intuitive training solution. - Utilized state-of-the-art Live Virtual Classroom (LVC) technology to deliver the curriculum and achieve program goals. - Anchored a team of 14 technical and operational staff, including strategic planning and driving the internal technical training business to meet organizationals and corporate objectives. - Implemented LVC, Webex, and Blackboard technologies to continuously advance the program's capabilities. - Expanded the technical training business model across other IBM technical brands leading a pilot. Career Note: Program Manager - Course Development & Financial Analyst @ IBM (2000 - 2007)
Oversaw course and curriculum planning, instruction practices, and student assessments, among others. Leveraged many lesson delivery methods, including classroom discussion, case studies, group projects, and mock scenarios. - Sat on the Heald College Academic Council as Industry representation. - Led Business Curriculum Management Teams to advance the institution's missions. - Elevated student pass rates across eight business courses. - Helped create a mentorship program to match industry thought leaders with business students.