Gurgaon, Haryana, India
Seasoned management consultant with an MBA in Marketing from SP Jain Institute of management, Mumbai. Milind has a diverse experience of 12 years spread across supply chain consulting with global discrete manufacturing clients and industry experience in the area of sales & service in Auto industry. Currently working with the Global Strategy & planning team at Fidelity. Specialties: Channel Sales Management, Management Consulting, Service Parts Management, Service and Warranty Management, Service Parts Pricing, Process Improvement Consulting ,Inventory Management, corporate strategy & planning, Convincing & Negotiation skills, Conflict Management, Communication skills, etc
Part of Strategy and Planning team responsible for creating growth & market entry strategies working under the mandate of CXO level Responsible for reporting key business performance metrics to the CXO level in the organization Responsible for automation of CXO reporting templates on Tableau
Part of operations strategy group of Accenture Management consulting focused on supply chain areas including inventory optimization, profitable after sales service management, improved spare parts management, optimized Parts Pricing, network optimization etc, A few projects executed are as under: Executed Value based parts pricing project for top 5K revenue contributing service part for a leading medical equipment manufacturer resulting in substantial revenue gain for the client Developed an inventory optimization tool for low cost parts to reduce the material availability misses for the client across their distribution centers Sold and executed an assignment for obsolescence rate reduction for the service parts division of a leading medical equipment manufacturer worth € 250K Identified five logistics cost reduction opportunities from transportation and Warehousing areas for service parts operations of global healthcare OEM having an EBITA uptake potential of 5-8M EUR Led the GTM efforts for establishing perceived value based parts pricing solution in Indian market Part of the team involved in solutioning and bringing Digital solutions like Accenture’s 3D Printing and Accenture Smart operating procedures to global manufacturing clients Led the process discovery phase for the robotics process automation of finance shared services processes; project manager for automation of credit control authority process leveraging Blue Prism tool
Worked with the Customer experience management team at Innovation transformation Group of Manufacturing Industry service unit at Tata Consultancy services as Domain consultant. Executed consulting assignments for harmonization of business processes in the areas of Warranty, Service Parts Supply Chain and Parts Catalog management as a part of post-merger integration of two auto majors from US & Europe. Assessed maturity of service Parts management processes for an industrial equipment manufacturer. Also created an e-learning for creating awareness about service parts supply chain areas. Made presentations to clients/prospects to showcase organization’s capabilities in the manufacturing domain focused on customer experience management
• Led a team of 28 Dealers’ sales Executives for achieving the sales targets (Volume & Market shares) of Tata Motors Light & Intermediate commercial trucks in the region of South Bengal. • Consulted dealers on improving their viability & also upon the quality of services offered by them to customers. • Devised attractive vehicle financing schemes in association with NBFCs & Banks. • Handled corporate & institutional clients and generated bulk orders from them. • Ensured high customer satisfaction in the allocated region by frequently visiting end customers. • Received appreciation from Marketing team for providing prompt feedback on competitor’s activities & products. • Successfully forecasted demand & coordinated with plant & logistics team for timely supplies of vehicles. • Worked on Tata Motors’ CRM application and its implementation at Channel Partners end. • Imparted training to channel partner’s manpower to improve their product knowledge & their selling skills.
• Successfully achieved a CAGR of 31% in Tata Commercial Vehicles Parts sales in Jharkhand. • Achieved the all India highest growth in the number of parts retailers-Increased from 90 in 2007 to 185 in 2010. • Devised and implemented special marketing schemes specific to the designated territory. • Achieved 40% increase in CSI score related to Parts through prompt resolution of customer complaints • Conceptualized and formulated tie ups with institutional customers like CCL & Indian Oil for boosting Parts sales. • Coordinated with ancillaries and manufacturing plants for smooth supplies and product improvements. • Worked on S & D (Sales & Distribution) module of SAP and also coordinated with IT team of Tata Motors for improvement in various SAP reports. • Led the team that conducted the inventory verification exercise at eastern region Parts Warehouse in year 2009.
Underwent a six month sales and service training across different manufacturing locations & service offices of Tata Motors as graduate engineer trainee.