Ljubljana, Ljubljana, Slovenia
At Sourcegraph, our team has advanced IT operations by leveraging my expertise in Google Workspace and Jira Service Desk to optimize internal processes. My tenure includes over a year as a Tech Ops Engineer and prior experience as a Tech Ops Support Specialist, evidencing a deep commitment to enhancing system efficiency and user experience. The transition from a hands-on Technical Lead role at Enerdat - S, d.o.o. to the tech-driven environment at Sourcegraph has honed my skills in software QA and SaaS project management. Multilingual capabilities in English, Spanish, and Slovenian have been instrumental in providing stellar customer support across diverse regions, including the Middle East, Africa, Asia, and ANZ. My work is characterized by a collaborative spirit and a passion for integrating advanced tech solutions, such as smart meter reading systems, with third-party platforms. Being an Okta Certified Professional, I contribute to secure, seamless operations within our global tech infrastructure.
Key point of contact with customers in the Middle East, Africa, Asia and ANZ. Support includes remote and on-site collaboration, integration, and training. Specializing in setup and maintenance of advanced smart meter reading (AMR) systems, reading meters using various protocols (namely DLMS, M-Bus, IEC1107, PLC, Kingfisher) as well as AMR integration with 3rd party HES/MDM systems. Additional responsibilities include software QA, system setup using docker containers, and managing SaaS projects.
Technical lead responsible for customers in the Middle East, Africa, Asia and ANZ.
Software support based in Šenčur, Slovenia for customers in EMEA region.
Teaching assistant/marker for Atmospheric Science 201: Understanding Meteorology.
Responsibilities included management of staff, business open and close, register cash out and reconciliation, and bank deposits.