İzmir, Türkiye
Presales and people manager, focusing on business development through driving my team to excellent execution. Identifying new opportunities with various Sales & GTM activities. Hiring top talent and adopting EMEA wide sales culture. Recognized in building top-performing presale team with 20+ team members on wide international and multi cultural scope (10+ languages). 15+ years in IT industry
- Establishing inside presales team at the new site (Bucharest, RO) from scratch - Improved by 50% the sales performance of EMEA Inside Presales team. - Top lead generation results delivered through public webinars and product demos by inside presales team (avg 250+ registrants per session in 2020).
Project mightycall.com - Mightycall Service architecture and maintenance - Deployment release's to production - Deployment automation - Working with Azure and Amazon clouds - AD,Web UI,DB's,VPN's - Integration with partner's control panels
- Provoding Level 2 support - Performing onboarding migrations from different environments - Technical Account Management for key customers and partners - Serving as an escalation point and technical resource for L1 engineers and sales - Working closely with remote offices to ensure timely resolution and cross department traversing of different issues
- Providing technical support and excellent customer service to customers in the US/Europe; - Troubleshooting issues with mail delivery, Exchange 2003/2007/2010 platforms, WSS, LYNC, BlackBerry Enterprise Servers, client side email applications and mobile devices; - Writing articles for internal and customer-facing Knowledge Bases;