Metro Manila, National Capital Region, Philippines
I’m an Operations Manager with over 10 years of experience leading operations teams across BPO, healthcare, and SaaS environments. Throughout my career, I’ve focused on building high-performing teams, improving operational efficiency, and consistently delivering strong KPI and SLA performance. I’ve managed teams of 70+ staff, developed Team Leaders, and led operational initiatives that improved productivity, accountability, and service delivery. My experience includes workforce planning, root cause analysis, process improvement, and stakeholder collaboration across Quality, Training, and Workforce teams. I’ve also led the deployment of a SaaS inventory management solution to over 100 retail locations, coordinating cross-functional teams to ensure successful implementation. I’m passionate about building structured operations, developing leaders, and driving results that benefit both clients and teams. I’m currently open to opportunities in: • Operations Management • Program Management • Business Operations • Customer Success Leadership
Led the Operations function for LOCQ, Inc., spearheading end-to-end execution of deployment, support, and customer success for Seaoil’s Stocq inventory management system. Oversaw procurement, resource management, and operational strategy to improve service delivery and achieve company KPIs. Key Achievements: > Optimized deployment processes, ensuring timely delivery to meet aggressive rollout targets. > Strengthened collaboration across support, training, and deployment functions for smoother client onboarding. > Drove operational efficiencies through process alignment and resource optimization.
Oversaw day-to-day operations to ensure operational excellence, team performance, and service delivery across administrative, HR, and recruitment functions. Key Responsibilities: Streamlined workflows to improve efficiency, reduce bottlenecks, and ensure seamless business operations. Mentored administrative teams to boost productivity, skills, and accountability. Led payroll and benefits processes with a focus on accuracy, compliance, and timeliness. Championed process improvement initiatives to enhance overall operational performance. Collaborated with recruitment and HR teams to strengthen hiring and employee engagement strategies.
Managed end-to-end project delivery for multiple client engagements, ensuring alignment with business objectives, timelines, and quality standards. Key Responsibilities: Directed cross-functional teams through project lifecycles from planning to execution. Maintained strong stakeholder relationships through clear communication and proactive updates. Mitigated project risks and resolved issues to safeguard timelines and budgets. Managed resource allocation to maximize efficiency and project outcomes.
Led client relationship management and implementation for educational technology solutions, ensuring high adoption and satisfaction among academic partners. Key Achievements: Delivered successful onboarding, training, and implementation for multiple education clients. Led teams to achieve performance KPIs through structured coaching and operational strategies. Drove continuous process enhancements through collaboration with cross-functional teams.