Portland, Oregon, United States
Experienced Project Manager with a demonstrated history of working in the non-profit organization management industry. Skilled in Management, Software Documentation, Configuration Management, Business Process Improvement, and COBOL. Strong consulting professional with a BS focused in Information Technology from DeVry Institute of Technology.
Helping make a Difference. Encore Fellows help recent retirees allowing them to use the skills they have developed over their career by matching them with Non-profit organizations with similar needs. Social Venture Partners is a non-profit foundation with a mission to make a difference in the community. This is accomplished by helping non-profit organizations build capacity including but not limited to Finance, IT, Marketing, and Human resources.
A non-profit organization using professional skill sets to provide services to non-profit organizations. Implemented a Salesforce.com database for the Fifth House Ensemble using an Agile methodology. - Includes a donation platform integrated with Quickbooks - Event planning object including profiles for all pieces - Education planning - Capture audience contact information through EventBrite
Business Solution Manager/ Issue Manger - Defect Management for complex, cross-functional gaps in functionality - Served as a liason between business partners, providing advocacy to the IT area. Responsibility was to identify pain points, facilitate solutions, and communicate priorities. Information System Project Manager 8/2013 - 5/2014 - As a part of the PMO, managed 2 projects with cross-functional teams. These projects were managed from Initiation through implementation. Includes weekly status reporting to leadership, regular communication with Delivery owner (Director level and above), managing gates. Both also had budget resposibility. Project Manager 10/12 - 07/13 Managed Change Requests as a part of the TOPS billing system implementation. -This includes managing gating projects from initiation through requirements, design, code, testing, and implementation. -Managed 3rd Party updates and testing as it related to the billing system. -Supported products through the warranty period, coordinating defect management.
Successfully transitioned from development on a CICS mainframe platform to a Unix/Linux platform performing Configuration Management activities. • Implemented Project Management methodology to PSDI projects. The various projects accounted for over 30,000 hrs of work in 2011. • Facilitated and refined project scope, gathered and analyzed requirements, developed project plans, assigned resources, monitored progress for multiple cross-functional teams for implementations for Duke Energy, Cricket Wireless, AWCC, ViaSat, and UNE. • Provided effective project management leadership of assigned resources to meet deliverables on time and under budget. • As a part of the leadership team expanded the role of the Product Solutions Development Infrastructure team from product builds to include source code management, workflow control, packaging, test platform administration and system administration. • Initiated and facilitated regular leadership meetings, a geographically diverse team crossing international borders with both in-office and work-at home staff. • Provided estimates and mentored others. Created an estimate template to standardize estimates and provide more accurate estimates for quotes and reducing overruns on projects. • Facilitated the creation of a Branching strategy for AWCC project, enabling development to isolate the code needed to be delivered. This reduced the time required to stabilize an environment from 6 -10 days to 6 hours. • Collaborated with team management in India to share on call responsibility. This enabled the team to provide more consistent 24/7 support, while reducing the need for overtime.
Team Lead and Subject Matter Expert for the Data Management development team in a Mainframe environment. • Created and documented an Area Code Split conversion processing allowing a one night conversion of Area Codes to replace the time consuming, manual and error prone process used by the client. AT&T corporate mandated that all Area Code Splits use this process going forward. • Created a Cycle Consolidation process that had to be integrated into the billing to create a one night flash conversion allowing the reduction and balancing of billing cycles. After the successful completion of the first consolidation, AT&T immediately requested 70 other consolidations. • Supervised up to 23 people including developers and Customer Service Representatives. • Represented the Data Management team on the Architect Board to analyze incomings requests. • Implemented a comprehensive testing and quality control process to eliminate errors.
Entry level development position that overtime developed into a leadership position that implemented and maintained Dealer Commission Reporting System for large clients such as L.A. Cellular, 360/Sprint Communications, and Dobson Cellular.