Greater Orlando
Iโm a technology and product executive with 20+ years of experience driving exponential value delivery while achieving record employee satisfaction. My expertise spans Fortune 500 companies, start-ups, and iconic brands, where I managed budgets of $10M+ and led cross-functional teams of 80+ members across engineering, product, design, BI, IT, and customer service. My career highlights include launching 15+ products, achieving a 13x increase in digital sales at Wendyโs, and slashing support calls by 96% at SmileMD. I have also engineered a 6x increase in value delivery at Kapitus and a 32% reduction in software costs at New Law through effective platform consolidation. ๐๐จ๐ซ๐ ๐๐จ๐ฆ๐ฉ๐๐ญ๐๐ง๐๐ข๐๐ฌ: โช Strategic Leadership & Agile Transformation โช Technology Strategy & Product Development โช Operational Efficiency & Financial Oversight โช Cross-functional Collaboration & Program Management โช Digital Transformation & Customer Experience ๐๐จ๐จ๐ฅ๐ฌ + ๐๐๐๐ก๐ง๐ข๐ช๐ฎ๐๐ฌ: โช Customer Relationship Management: Salesforce (Health, Sales, Marketing, Service) | HubSpot (Sales, Marketing, Service) โช Analytics & BI: Google Analytics 360 | Power BI | Tableau โช Productivity & Collaboration: Microsoft 365 | Jira | Confluence | Google Workspace โช Agile Methodologies: Scrum | Kanban | Scrum@Scale | LeSS | Nexus | Lean Six Sigma โช Security & Compliance: HIPAA | Microsoft 365 Security Center | Compliance Center | Entra ID | Sentinel | Defender for Office 365 | Cloud Apps | Endpoint I am driven by the goal of translating innovative strategies into tangible results, fostering a culture of continuous improvement, and delivering exceptional value. Let's connect and explore how we can drive success and innovation together!
Iโm part of a stealth-mode team at Phase 3 Dental, where we're reimagining the future of dentistry with groundbreaking tech. Weโre building something thatโs going to change the industryโstay tuned!
โข Drove a 340% increase in value delivery by adopting Agile methodologies, boosting productive time from 20% to 80%. โข Reduced software costs by 32% through consolidating 20+ SMB applications into HubSpot Enterprise, enhancing Sales, Marketing, and Service team capabilities. โข Oversaw the migration from Keap, Pipedrive, ZenDesk, and WordPress to HubSpot, cutting task cycle times by 90% and improving data integrity for 600+ member firms. โข Developed and implemented the "North Star" strategy to align KPIs with company goals, fostering collaboration and improving efficiency. โข Led the adoption of Scrum, training teams, establishing sprint reviews, and focusing on retrospectives, which sped up time-to-market and enhanced product quality. โข Created a comprehensive roadmap and Agile operating model, reducing bottlenecks and improving project delivery timelines. โข Trained and developed a team of 9, fostering a collaborative and skilled work environment.
โข Crafted a tech strategy inspired by customer journeys, resulting in a 100% CAGR and improved gross margins. โข Promoted a culture of innovation, leading to an 81% reduction in service requests from physicians and a 96% decrease in practice-related inquiries. โข Implemented custom applications for physicians and practices, enhancing self-service options and reducing patient clearing cycle times by 76%. โข Developed applications that provided real-time operational insights, identifying $1.3 million in unbilled claims and demonstrating significant financial impact.
โข Offered strategic coaching to the product organization, enhancing skills and delivering improved results. โข Worked closely with Scrum teams to boost efficiency and overall performance. โข Managed Corporate IT and security, maintaining high-quality standards. โข Facilitated communication between IT and other teams, fostering a cohesive work environment.
โข Led an agile transformation for a team of 70, enhancing efficiency and productivity. โข Increased team velocity and happiness through comprehensive Scrum training. โข Secured board approval for an increased technology budget by demonstrating the value of backlog items. โข Reduced IT licensing costs by eliminating legacy technology and prioritizing cost reductions.
โข Redesigned Wendys.com, launching the site in 88 days and significantly increasing mobile ordering. โข Provided a comprehensive view of the digital ecosystem using advanced analytics tools, driving data-driven decision-making. โข Established a dedicated digital analytics practice, enabling rapid and impactful experimentation. โข Enhanced the marketing tech stack, integrating platforms to create a personalized omnichannel experience. โข Centralized local listing pages, resulting in an $8.8 million increase in system sales and a 21% boost in Google Maps interactions.