United Arab Emirates
Performance development and sales training expert specializing in delivering practical and lasting performance improvement solutions for businesses, sales managers, sales teams and sales people. From sales effectiveness and coaching to creating award winning customer experience, over 20 years leading L&D and Talent Development for customer facing teams in UK, India and MENA, working with respected brands across multiple sectors including real estate, retail, telecoms, media and technology. Innovative and commercially strong, experienced in latest learning technologies, a trusted and strategic business partner with a track record of engaging people, enabling lasting change and business results.
Deputy CEO - Leadership role reporting to the Board / C-Suite across Metropolitan Group.
Metropolitan Group is accredited a Great Place To Work + Top 10 Best Employer in UAE for 3 years running!
Your business. Your people. The two are truly connected. The sales experience is a top driver for purchasing decisions which means sales team effectiveness is crucial for growth. We work with you to define ‘what great looks like’ and create experiences and tools to help your team get there. We make lives easier for your people by upgrading skills that upgrade performance, and by addressing real situations, tasks and challenges experienced everyday on the job. Imagine if all of your sales teams were as good as your highest performers!
Reporting into SVP People and Performance, accountable for Performance Development of all Sales and Corporate Teams: Including Core Induction, Senior Orientation (VP and above), Sales and Service 30-60-90 colleague journey, Product Knowledge and Product Launches, Sales Effectiveness Programs, Manager Development and Certification, Digital Learning experience company wide (DAMAC Academy and App).
Accountable for manager capability and customer facing teams across MENA. Leading design and delivery of management development and sales effectiveness training programs for Direct Sales, Telesales and Dealers. Creating a differentiated colleague journey - Induction, job skills, online learning, manager development curriculum (70:20:10) - and leading key ‘people’ projects. - Cross functional working with leaders [e.g. HR, Sales, Marketing, Ops, Content, Strategy, Tech] - Develop and execute L&D plan [Experiential / Digital / Facilitated] - Manager capability [first line managers / Regional managers / HOD / Director] - Sales capability [customer journey / sales skills / sales effectiveness] - Product knowledge / product advocacy - Sales collateral / tools to do the job / colleague communications - Business change roadmap / change management - Employee engagement champion Achievements include:- Launched digital learning capability across OSN - 1800+ users (see video / staff magazine article) [LMS platform, app, soft skills library, custom content, certification, gamification, any device] Co-design and launch of 'OSN Steps' career progression program - across Sales / Service teams [Increased productivity, reduced attrition, employee engagement gains] Product knowledge online assessment KPI - monthly completion by all customer facing teams Shortlisted for 'Best Employee Training Program' industry award - Sept '17, 'OSN Super Agent' Retail mystery shop program with +14 points improvement [OSN now above MENA benchmark]