Denton, Texas, United States
Specialties: Licensed All-Lines Adjuster
Case Manager on Texas Non-Subscriber job injury claims; Utah Workers Comp claims. I was able to and so decided to early retire after almost 10 years.
o Managed non-subscriber job injury plan o Used effective interviewing skills to perform in-depth investigations into job-injury claims and general liability claims to determine liability exposure, prevent fraud and abuse o Maintained close contact with injured employees to guide them through process, with the emphasis on maintaining good employee relations o Managed utilization of medical benefits, short term disability, prescription benefits, and modified duty benefits of employees injured on-the-job, effectively facilitating rapid return to full duty o Reviewed general liability claims and made direct contact with claimants, determined how to handle further investigation and processing o Coached and built one-on-one relationships with front-line managers resulting in their gaining knowledge in techniques to reduce incidents o Member of Safety Committee o Participated in safety training programs and classes for management and employees, prepared materials and did presentations in front of groups on lowering incident rates o Maintained job-injury comp costs at .05% of sales, a reduction of 30% o Managed recruitment, staffing, and on-boarding of Corporate Office and Distribution Center o Managed FMLA Compliant Leave of Absence Program / Short Term Disability Benefit Program o Managed all aspects of TWC unemployment claims o Investigated EEOC charges, prepared position statements for legal council. o Provided counsel and direction to retail, distribution center, and corporate management on issues including hiring, firing, employee relations, and problem resolution of employee issues o Investigated complaints from employees and worked toward resolution o Member of 401k Committee o Member of Credit Union Loan Committee o Led ad-hoc group to review Employee Service Award program, negotiated with vendor a 40% reduction in cost