Hythe, England, United Kingdom
Results-Driven New Business Account Manager | Expert in Strategic Growth & Client Relationship Management I help businesses identify opportunities for growth by building strategic partnerships and bringing innovative technology to market. With 15+ years' experience across consumer electronics, retail and B2B sales, I've developed a strong track record of winning new business, growing commercial partnerships and delivering sustainable revenue growth. In my role at Garmin UK, I focus on identifying new retail and strategic partnership opportunities, supporting go-to-market strategies and helping expand Garmin's presence across multiple market sectors. Throughout my career I've worked with leading UK retailers including Argos, John Lewis, Currys, Halfords and WHSmith, combining commercial insight with a collaborative approach to create long-term partnerships. I'm passionate about business development, relationship building and bringing innovative products to new markets.
Key Responsibilities Team Leadership: Lead and manage the Inside Sales Team, providing clear direction and support to drive performance. Focus on ensuring the success of our independent partners across the Run, Cycle, and Outdoor sectors Account Management & Strategy: Oversee a portfolio of strategic accounts within the UK & Ireland retail network. Create and execute tailored strategies that promote growth, profitability, and build lasting client relationships Revenue & Profit Growth: Identify new opportunities to grow revenue, expand market presence, and optimize product offerings, ensuring consistent growth and profitability across all accounts Forecasting & Demand Planning: Collaborate with internal teams and clients to develop accurate sales forecasts and demand plans. Analyse data, market trends, and seasonality to maintain optimal inventory levels and ensure smooth product availability Distributor Management: Manage relationships with both broad and specialist distribution partners. Ensure timely replenishment, stock optimization, and timely deliveries while meeting client expectations and maintaining quality standards Data-Driven Insights & Reporting: Utilize sales data and performance metrics to assess account health, track KPIs, and offer actionable insights to senior leadership for decision-making Negotiation & Contract Management: Lead negotiations on pricing, contract renewals, and special terms with clients to establish mutually beneficial agreements and strengthen profitable relationships Customer Satisfaction & Retention: Actively manage client relationships, address any concerns, and identify opportunities to enhance service delivery, ensuring high satisfaction and strong customer retention Market & Competitive Intelligence: Stay informed about market trends, competitor activities, and industry changes to adapt strategies and ensure competitive growth Key Retailer experience: Argos, John Lewis, Currys, Shop Direct, Halfords, WH Smith