Detroit Metropolitan Area
Retired Agile Transformation Leader for Capgemini's North America Agile Practice with experience aligning Agile transformations to client's Agile maturity. Hands-on experience with industry leading Agile frameworks including SAFe 6, Scrum, Kanban, DAD and SAP iCaptivate. A former certified SAFe SPC (not willing to pay annual renewal) enabled to teach multiple SAFe courses. An active Capgemini University certified Agile facilitator for 7 University offered courses including Scrum Master certification. Michael holds an active PMP certification and is an experienced Agile Engagement Manager.
Agile Transformation Leader for Capgemini's North America Agile Practice with experience aligning Agile transformations to client's Agile maturity. Hands-on experience with industry leading Agile frameworks including SAFe 5, Scrum, Kanban, DAD and SAP iCaptivate. A certified SAFe SPC enabled to teach multiple SAFe courses. An active Capgemini University certified Agile facilitator for 5 University offered courses including Scrum Master certification. Michael holds an active PMP certification and is an experienced Agile Engagement Manager.
A client services professional with over 15 years experience delivering high-value digital solutions to customers around the world. A customer oriented practitioner with in-depth knowledge of client facing custom software development and software package implementations. A hard-working team player possessing hands-on tactical skills and capable of supervising individuals and helming teams.
* Professional Services leader – directed teams that delivered customer facing web-based software solutions to clients in retail, home improvement, financial services, automotive and consumer products industries. * Digital business enabler - designed and implemented multi-channel marketing websites that featured personalization engines, lead generation, sophisticated store locators, social networking, email marketing, newsletters, testimonials, ratings, surveys, SMS messaging, full content management systems, shopping carts, basic eCommerce and optimized natural and organic (SEO) search. * Financial results oriented – managed P&L including attainment of revenue goals, contribution margins, utilization, project budgets and time and expense approval. Developed staff plans aligned with business objectives and utilization targets. * Responsible for recruiting, hiring, firing, training, mentoring, performance reviews and staff assignments. * Client engager and account manager - collaborated directly with clients on strategic roadmaps, internet trends, competitive site assessments, usability analysis, ROI and cost justification, project budgets, project management, requirements specifications, test plans, invoices, accounts receivables, problem intervention and ways to expand business relationship into other departments. * Delivered and supported application solutions in SaaS and hosted models. Deployed web applications supporting client functionality for: personalized and secured customer websites, consumer brand websites, commercial websites, corporate websites, dealer and store websites and partner portals. Website content maintained by client using a full function content management system (CMS). * Process oriented - managed SDLC implementation methodology covering water-fall and Agile (Scrum) development for T&M and fixed-fee projects. Used proven design methods for speed and quality including information architecture and user-centered design techniques.
* Professional Services practice leader - directed North America team of 12 Changepoint implementation consultants at client engagements throughout the United States and Canada. * Client business consultant – guided clients in proper business configuration of Changepoint to support either Professional Services Automation (PSA) or IT Portfolio Management (ITPM). * New business closer - won new business contracts through product demonstrations, value proposition proposals and proof of concept events. * Process oriented - enhanced and followed consulting methodology for sound implementations. * Client referrals - set client expectations and delivered successful solutions to gain client references. * Responsible for P&L, budgets, invoices, RFPs, SOWs, license and maintenance, contract negotiations and project management reporting. * Personally engaged with C-level executives to insure clear communication and continued value of partnership. * Expanded vendor relationships – located 3rd party vendors to partner on client projects. * Coordinated custom development work using outsourced services to lower cost and increase revenue.