Chico, California, United States
Delivering training is the easy part. Complete the event. Launch the online course. Run the workshop. Check the box. The hard part is what happens after. The follow-through, the practice, the conversations. The moment someone tries to apply what they learned and realizes the system around them has already moved on. That's where most learning breaks down. Too often, we stop at delivery and hope application magically happens later. Good luck with that. This is the gap I've spent my career working to close. I've seen it through just about every lens: outdoor adventure education, corporate training, executive development, customer education, leadership development, sales enablement, and the list goes on. In the corporate world I was the Chief Learning Officer at Litmos, and helped scale customer enablement to more than 60,000 learners worldwide driving 250% adoption growth. Earlier in my career, I built onboarding and management programs that supported Build.com, now fergusonhome.com, as it grew into a billion-dollar company. In the consulting world I've designed and delivered hundreds of leadership experiences from the beaches of Hilton Head to home plate at Wrigley Field to the Rocket Garden at Kennedy Space Center. And, you might catch me on stage at events like ATD, DevLearn, Brandon Hall, and Learning Technologies, London. In the education world, I currently teach executive leadership and management in the virtual classroom at UC Davis. And, I've seen the "good luck with that" gap in every world. I stay obsessed with the same question: how do I help people effectively retain and practice the things they learn? This question fueled the creation of the Praxis Learning platform, and an upcoming book about LeaDUHship. Today, I work with anyone who has ever watched a great training program go nowhere and wondered what went wrong. If this sounds familiar, shoot me a message and let's talk.
Teaching executive and emerging leadership at UC Davis Continuing and Professional Education, one of the country's leading continuing education programs. The focus is never just on what leaders know. It's on what they actually do differently when they get back to work. Same philosophy I bring to everything else I build.
I founded Praxis Learning to solve a problem I've run up against my entire career: what happens after the training event ends? Praxis closes the gap. It acts as the bridge between training events and lasting behavior change. Praxis is the follow-through layer. A platform that keeps learning alive after the event through habit formation, cohort-based practice, peer connection, and structured reflection. Built for leadership retreats, sales kickoffs, onboarding programs, and any high-investment learning experience that deserves more than "good luck with that." I work hands-on with every client, from the first conversation about what success looks like to the follow-through that makes it real. Recognized by Brandon Hall Group and Talented Learning as a top emerging learning technology.
Six years as the most senior learning leader at Litmos, one of the world's most recognized learning management platforms. I owned the company's global customer education strategy, responsible for helping customers and users get real value from the product across all regions. I built and led the team that designed the programs, ran the platforms, and translated product knowledge into measurable performance for tens of thousands of learners worldwide. The scale of that work sharpened how I think about the gap between what gets delivered and what actually sticks. That gap is why I eventually built Praxis. Key achievements: - Redesigned Litmos Customer Enablement University, driving 250% adoption growth and scaling to 60,000+ users worldwide - Oversaw Litmos Creative Studio, building a 2,000+ course subscription library for enterprise clients - Directed lifecycle-based onboarding and education programs tied to customer maturity stages and product releases - Partnered with Product, Sales, and Marketing to embed learning into the customer journey, driving adoption and advocacy - Represented Litmos as a thought leader at global conferences, customer advisory boards, and analyst briefings
Partway through my tenure at Litmos, I took on leadership of the post-sale customer experience in addition to my learning responsibilities. That meant owning both sides of the equation: what customers learned and how they experienced the relationship after the sale. My team covered customer success, onboarding, and retention across all regions. The combination of learning strategy and CX ownership is a perspective not many CLOs have, and it showed me how much the system around learning matters, not just the content inside it. Key achievements: - Built and led an international CX and enablement team of 15, supporting customers and partners across all regions - Led CS managers and onboarding mentors focused on enablement, account management, and retention for a SaaS LMS product - Developed partner and field enablement toolkits (playbooks, certifications, job aids) to strengthen GTM execution - Implemented Voice of the Customer programs, usage analytics, and support feedback loops to reduce churn - Served as executive sponsor for key accounts, cultivating strategic relationships and improving customer health metrics
Led the training and development strategy for 7,000 employees across 450+ Les Schwab stores nationwide. Managed a team of instructional designers and learning specialists to design and deliver technical, product, and professional development training through a blend of online and instructor-led methods.
Build.com was a blank slate when I joined. No learning function, no LMS, no formal leadership development. By the time I left, the company had crossed a billion dollars in revenue (now operating as fergusonhome.com), and we had built the training infrastructure that helped get it there. I built the department from the ground up, hired and led a team of seven, launched the company's first LMS, and developed the core programs the organization ran on for years. Key achievements: - Built the company's learning organization from scratch: leadership development, onboarding, product knowledge, and performance coaching - Launched and managed the company's first LMS, overseeing design, content creation, and administration across all teams - Designed and delivered sales enablement and new-hire productivity programs, contributing to measurable performance improvement across business units - Created leadership and management development pathways to improve retention, engagement, and readiness for roles - Grew and led a team of seven trainers, scaling to meet the needs of a rapidly expanding billion-dollar e-commerce enterprise