United Kingdom
As a partner CSM I worked with our customers to increase the utilisation and adoption of their Citrix cloud services, aiding the onboarding of their users while surpassing technical roadblocks to help them realise the value from their subscription and accelerate the return on their investment.
Optimising the sales process between the vendor, our customers and the Ultima account teams handling licensing, commercial pricing models and product queries. I have a clear understanding of the core Citrix and VMware virtualisation messaging and solutions and I'm responsible for the accurate pricing and sizing of the chosen solution ensuring the most appropriate specification is chosen for the customer's requirement.
I managed deal registrations for the majority of vendors at Ultima and grew my role by doubling the number of vendors I handled to 26+, picking up the management of vendor rebates and by streamlining the deal reg process to ease the workload for the sales teams. I believe this was recognised at the 2017 sales awards winning the 'unsung hero' award.
I secured a 13 month placement with Hewlett Packard in a sales support role at their UK Headquarters in Bracknell. This involved aiding my sales manager with the weekly forecast and analysis whilst also aiding the creation of new quotes on behalf of the sales team. I was given the responsibility to run the sales forecast solo on a couple of occasions in the absence of my manager. In addition, I attended two partner meetings, conducted the telephone interviews for my replacement and was involved in introducing two new sales initiatives whilst presenting the effectiveness of these to the senior sales management team. I learned a great deal about the sales process and shadowed four graduates in other roles in the business to broaden my perspective of HP.
After my A-level exams I was eager to gain some first-hand business experience so I decided to independently set up, operate and finance my own market stall selling cosmetics and skincare products at markets in Berkshire. I achieved a small profit but the experience was invaluable.