United States
Technology professional responsible for managing the lifecycle of customer transformation programs with impact on pre- and post-sales. Skilled in the delivery, integration, and adoption of complex AI/ML projects. Heavily focused on the customer outcomes (e.g., cost reductions, accelerating customer launches, drive customer efficiencies, etc.). Work to drive teams across the organization to enable adoption and migration, track progress, and lead architectural solution reviews, ensuring best practices are followed. Active Top Secret/SCI with Polygraph
Scaled active users of platform across multiple networks, achieving a 500%+ growth in 2024. Led deployment, operations, and program management of strategic customers across multiple DoD environments. Spearheaded and executed kickoff events for strategic accounts, resulting in expanded network deployments and additional funding. Delivered 100+ hands-on training sessions across multiple accounts to accelerate user adoption. Built and formalized onboarding, demo, and training pipelines; onboarded and coached a CS org that grew from 1 to 7 in 2024. Developed and implemented standardized feedback and incident reporting processes to streamline engineering collaboration and product iteration. Championed Voice of the Customer initiatives including GTM alignment, conference engagement (DoDIIS, SOF week, DoD Advantage), and company offsites. Delivered strategic executive engagement at command HQ's strengthening trust and driving long-term account growth. Managed end-to-end lifecycle of multiple defense projects including delivery, feedback loops, and customer success. Identified new product opportunities through customer feedback and drove development, implementation, and launch. Represented company at major military events and exercises driving field success and visibility. Led internal process innovation for CS, Delivery, and GTM teams, including CIR (Customer Incident Reports) and platform playbooks. Led the launch on AWS Marketplace and authored top-performing blog content driving platform awareness.
Successfully managed customer AI/ML programs, driving both RDT&E and O&M impact. Lead tasks and projects spanning multiple technology domains and oversee internal projects in parallel to support customer programs. Worked in both pre- and post-sales, influencing adoption, commitments, and opportunity closure. Focused on establishing strategic customer relationships by deeply understanding their business and mission goals then translating them into technical solutions. By advocating for solutions and services that cater to customer needs, I worked collaboratively with AWS service teams to fulfill customer requirements. Proactively managed adoption risks, ensuring smooth progress and provide insightful reviews to senior leaders. As the customer advocate, I focused on escalations of key blockers to internal and external executive leaders. An in-depth customer and mission knowledge enhances my ability to question and align proposals with business goals. Laser focused on simplifying processes, removing barriers, and ensuring positive customer experiences.