Carlisle, England, United Kingdom
I’m a technical operations and service leader with deep experience in engineering management, field service optimisation, and building high‑performing teams. I specialise in improving uptime, reducing MTTR, and creating service processes that scale — whether through better diagnostics, smarter scheduling, or data‑driven decision making. My background blends hands‑on technical expertise (microcontrollers, automation, networking, diagnostics) with leadership of multi‑site engineering teams. I’m known for taking complex operational problems, breaking them down, and delivering practical solutions that improve customer experience and reduce cost‑to‑serve. I thrive in environments where service quality, reliability, and continuous improvement matter. Whether it’s deploying new technology, integrating acquisitions, or coaching engineers, I bring structure, clarity, and momentum to service organisations. I’m now looking for leadership roles in service operations, technical management, or engineering performance improvement where I can drive measurable impact.
- Leading a multi‑site engineering team, improving first‑time fix rates and reducing repeat faults through targeted training and van‑stock optimisation. - Introduced structured diagnostics and data‑driven service reporting, reducing MTTR/MTBF and improving KPI compliance. - Delivered technical projects including PowerApps deployments, automation scripts, feedback systems improvements, and online resource solutions. - Standardised service processes across regions, improving consistency and customer satisfaction. - Designed and implemented monitoring/logging tools to improve visibility of performance and reduce downtime. - Leading technical troubleshooting on complex issues, restoring service quickly and preventing recurrence.
Regional Service Team Leader for Scotland & Northern England. Managing a team of over 45 engineers located from North Wales to Aberdeen. Recognised for my logical approach, Can Do attitude, and problem solving. Approachable, flexible to the needs of the business and proven to be a committed team player.
Completed certification as Thermoplan Authorised team leader
Electro Mechanical engineer working on coffee and beverage equipment
Service, Repair, Installation of garage equipment, printers, wireless networks, Laptops and IT equipment
Managing plant and production
Implemention and upkeep of companywide IT including procurement and installation of network, PC's and servers. Global logistics ensuring a wide range of technical and laboratory equipment reached the final destination on time and on budget and in tact. Dealing with home office, IATA and CAA including certification for handling, packing and transport of dangerous and restricted goods.