Austin, Texas, United States
I’m a detail-oriented professional with experience in sales, project coordination, marketing operations, and cross-functional support. Throughout my career, I’ve thrived in fast-paced environments where organization, communication, and collaboration are essential to success. In my current role as a Showroom Coordinator at Wilsonart, I manage large-scale events, oversee marketing collateral and digital assets, and keep projects on track from kickoff to post-event analysis. My background also includes supporting high-volume client needs, streamlining workflows, and partnering with teams across sales, operations, and creative to ensure smooth execution. I’m passionate about bringing structure to “creative chaos” - whether that’s tracking timelines, managing deliverables, or aligning stakeholders. With a foundation in Business Administration and Marketing, I combine strong analytical skills with a collaborative mindset to help teams operate more efficiently and deliver impactful results. I’m excited to continue growing my career in project coordination and brand management, contributing to innovative companies that value creativity, efficiency, and teamwork.
- Manage the day-to-day operations and upkeep of a 10,000 square foot showroom - Lead comprehensive sales interactions in the showroom, from greeting and educating clients to closing deals and ensuring satisfaction - Drove 15% growth in the event mailing list within 12 months through proactive lead capture at events, targeted promotions, and online/social media engagement - Consistently generate 5+ qualified sales leads per month through strategic prospecting, including cold calling, email campaigns, and social media outreach - Support employee and client needs through in-person and virtual interactions - Coordinate customer appointments and product demonstrations/education opportunities with internal and external teams - Assist sales representatives with customer interactions, product demonstrations, and sales processes - Regularly update the CRM system to log client interactions, monitor pipeline status, and initiate timely follow-ups - Execute more than 25 showroom events each year in collaboration with marketing and sales teams - Create and manage digital assets and marketing collaterals to support events and product launches - Conduct post-event analyses to evaluate attendance, calculate per-person spending, and assess overall event performance to inform future planning and budget allocation - Prepare end-of-year reports to present to executive and leadership teams - Maintain accurate records of product inventory and manage restocking processes - Collaborate with internal teams (Customer Service, Operations, and Plants) to track timelines and deliverables, ensuring smooth execution across cross-functional teams - Develop Standard Operating Procedures (SOP) - Participate in ongoing education opportunities to grow my knowledge of the industry and best practices
- Achieved 97% of annual sales goal prior to transition, maintaining strong pipeline performance and account growth - Drove outbound prospecting with 20+ daily calls and 20+ personalized emails, consistently exceeding KPIs - Managed and grew a portfolio of 300+ active buying accounts including Fabricators, Contractors, and Independent Distributors - Created and facilitated in monthly campaigns tailored to individual markets, generating new pipeline opportunities - Updated CRM system to record interactions, track statuses, and trigger follow-ups; Troubleshoot and report recommended improvements to our processes when needed - Collaborated with internal teams (Customer Service, Operations, and Plants) - Aided in the training and mentoring of new Business Development Specialists - Executed intricate sales from start to finish with Fabricators, General Contractors, Kitchen & Bath Dealers, etc. - Participated in ongoing education opportunities to grow my knowledge of the industry and best practices
- Processed medical bills for cases managed by 5+ Case Managers - Responded to member inquiries via email and online portals within 24 hours to maintain strong service standards and member satisfaction. - Collaborated with internal departments, including Sales, Group Services, Quality Assurance, and Member Services to ensure coordinated care and optimal outcomes. - Accurately entered and processed high volumes of medical invoice data, consistently averaging 150% above the set weekly standard. - Maintained and updated the CRM system to track case progress, document interactions, and initiate necessary follow-ups; identified and reported process improvement opportunities. - Provided ad hoc support to Quality Assurance through data cleanup projects, ensuring accuracy, consistency, and compliance across member records and billing data.
- Served as the primary Case Manager and point of contact for a caseload of 400+ members, with a focus on maternity cases requiring specialized support and care coordination. - Responded to member inquiries via phone, email, and online portals within 24 hours, ensuring consistent and empathetic communication. - Coordinated with internal departments, including Sales, Group Services, Quality Assurance, and Member Services, and external affiliates to deliver a seamless member experience. - Accurately processed and entered medical invoice data at an average rate of 150% above the weekly standard, while ensuring clarity and compliance with organizational guidelines. - Interpreted and documented medical invoice details with precision to support case processing and decision-making. - Maintained up-to-date CRM records to reflect case statuses, log member interactions, and trigger timely follow-ups - Proactively identified and reported opportunities for CRM process improvements. - Contributed to the development of member-facing collateral and department-wide email templates to improve communication clarity and support client education on processes. - Provided ad hoc support to Quality Assurance through data cleanup projects, ensuring accuracy, consistency, and compliance across member records and billing data. - Participated in the training and peer-mentoring of new Case Managers.
- Served as the primary Case Manager and point of contact for a caseload of 100+ members - Responded to member inquiries via phone, email, and online portals within 24 hours, ensuring consistent and empathetic communication. - Coordinated with internal departments, including Sales, Group Services, Quality Assurance, and Member Services, and external affiliates to deliver a seamless member experience. - Consistently met or exceeded daily KPIs and performance expectations, contributing to team and organizational goals. - Interpreted and documented medical invoice details with precision to support case processing and decision-making. - Maintained up-to-date CRM records to reflect case statuses, log member interactions, and trigger timely follow-ups.