Bucharest, Romania
Results-driven professional with over 16 years of experience in leading global teams, driving operational excellence, and delivering measurable outcomes. Skilled in managing KPIs, defining process improvement initiatives, and implementing Lean Six Sigma and Kaizen methodologies to optimize workflows and enhance efficiency. Proven success in leading cross-functional projects, resource allocation, and aligning operations with business goals. Expertise includes: Leading and coaching high-performing teams to achieve strategic objectives. Monitoring performance metrics, identifying gaps, and implementing action plans for improvement. Driving change management and adoption of process enhancements through effective communication and training. Creating and maintaining process documentation, SOPs, and quality control measures to ensure compliance and standardization. Stakeholder management, delivering regular performance reports, and aligning initiatives with senior leadership goals. Known for fostering a collaborative, data-driven culture with a focus on continuous improvement, adaptability, and achieving customer satisfaction.
People Management: • Accountable for people management and development of teams, both on-site and remote. • Contribute to overall development of expanding operations and successfully leading business scope transitions. • Ensure productivity is maximized through supervision, training, performance analysis and regular feedback. • Collaborate with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs. • Monitor and report against agreed SLAs and KPIs, providing root cause analysis and action plan when/if needed and drive improvements in efficiency, throughput and cost across the organization, using Lean Six Sigma methodologies. • Manage all aspects of the proposed improvement initiatives in terms of planning, requirements definition, risk management, communication, and implementation plan. • Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs. • Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable. • Utilize strategic thinking to plan/develop the team growth to support data delivery. • Work with a cross-functional matrix-based organization to analyze business information and drive continuous improvement across locales, bringing value to the customers and to the teams. Key Achievements 1. Lead the Rewards and Recognition Program at site level for more than 500 people. 2. Lead for two years in a row the Continuous improvement Program at site level. The Program was designed to create a culture of coming with ideas to improve processes. 3. Lead Efficiency Program at site level to improve key deliverables for more than 500 DAs, which helped to boost the site as "best in class" at the end of the year for KPIs under the Efficiency Umbrella. 4. Successfully Lead Kaizen Project across 3 sites in EMEA
Sub Region Manager - Pointnext Global Operations - Hewlett Packard Enterprise Leading a team of 20 people performing operations activities for small and medium sized businesses and HPE Partners in Northern Europe. Main responsibilities: Staffing and recruitment; Setting - up clear objectives, aligned with the company's goals, coaching and developing talents. Ensuring that the team has a clear strategy and following - up on all action to achieve results and outcome for the customers. Motivate, enable & inspire people working with to succeed, demonstrate a clear vision of what is required & act as a positive role model. Team meetings with focus on results; Managing targets and financials of own unit. Leading several transitions of operational and process work from teams located in EMEA region to Bucharest. Identifying opportunities for process improvement, automation, process re-engineering within existing operations and new business. End-to-end improvement initiatives with impact on sales revenue/forecast. Maintaining fruitful relationship with business and stakeholders and present in Steering Committee team's status and contribution to the organization's success.
Managing the activity for a team of 10 people delivering support contract (50 million $ value per year) to Channel Partners and Small Medium Business customers for GWE countries (Belgium, Luxembourg, Netherlands, Austria, Denmark and Switzerland) Act as balance point between multiple teams: Sales, Business, Audit, Customer, Front office and Back office Support Sales and Operations team to ensure orders are being booked in time and accurate Support Business in the GWE region in achieving their targets: Orders, Revenue, TCE and Compliance Responsible for the quality metrics in the systems and team's KPI's Coordination of activities in a team and with counterparts in Sales and Back Office. Resolving operational issues that may arise from the end-to-end sales process (e.g. order-/ revenue- / and business relevant issues). Presenting and escalating professional topics in the area of responsibility to the management team
Responsibilities: Maintaining a good relationship with the sales people, engineers and Business Managers in the countries Assuring full ownership for front office responsibilities and coordinating end to end activities including the involved partners. Actively applying and using the processes, working effectively with back office (BO). Translating customer requests. Replying to BO Questions Ensuring that the internal partners' inputs are considered and taken care of; ensure that close relationship to TSG Front office Admin teams is kept; ensure that mandatory trainings are covered on time; operational review; error reporting. Processing data entry as per given process; contract registration; support quotation process; clean up errors without waiting for delivery inputs, try to avoid reactive resolution; active relationship management with stakeholders Solving financial issues related to invoices and revenues Conducting development projects