Maia, Porto, Portugal
I'm the Unicorn you search, I have more than 20 years experience in delivering high levels of service and quality, dedicated to ensuring that improvements are continuously met and that tools and methodologies are used with a strategic approach, managing users, clients and stakeholders expectations and ensuring that service is delivered beyond common expectations. I love what I do and I inspire others to give their best with an emphatic touch. I'm so proud to master 4 languages: French (native), Portuguese (native), English (fluent) Spanish (native) and Italian (Basic). I'm a multitask guy that worked in inbound and outbound Contact Centers, Service Desks and Support Team, also Team Management, Service Management and as Scrum Master working in a wide range of industries sectors in national and multinational organisations and accounts with full commitment and professionalism. I also consider myself very hardworking, intelligent, motivated and a fast learner: someone who applies a very structured approach to complex problems and that can be innovative to get the desired results. He is a good asset for team work, especially when working under pressure and deadlines. I'am a very good time manager and sees time as an allied from which benefits are to be extracted for achievements. I'm ITIL v1 and PSM I (Scrum Master) certified. I'm enthusiastic, conscientious and people orientated, with excellent business and financial awareness. Good communication, and leadership skills. Efficient people & process manager, with ability to maintain high quality of work under pressure. Quickly builds effective relationships with customers and colleagues at all levels. CAP Training certificate to provide training. Scrum Master Certification. Itil Foundations Certification. Skills: • Leadership skills • Quality management • Service delivery/Help desk management • Strong customer service skills • Service Manager • SLA/KPI knowledge • Training Skills
Agile Master of 3 teams ( 2 firmware teams + 1 connectivity team) + Agile Coach Main responsibilities: - Lead the teams on the Agile way of work - Attend and present the Scrum Ceremonies - Assure the objectives planned for the sprint and quarter are achieved - Track the increment flow and assure that is deliverd on time and with quality - Unblock any impediments for the team. - Mediate and negotiate with PO and Stakeholders the comunication and organization of the team. Working on SAFe methodology on a large scope and with Scrum in a team approach. Helping teams to apply SAFe and use SAFe in a dinamic Agile way. Managing and organizing PI Plannings Attend the Train Sync meetings, the PI plannings. Prepare the PI Plannings quarterly as per the PI Goals, Capacity, Load of work, Way of work. Align all the requirements needed with the PO's and Team. Mediate and mitigate any potential conflicts. Work in a simple and transparent way.
Bosch by Bold Devoteam (external consultant) Scrum master of 2 firmware development teams. Aligne the Backlog with the PO, schedule and celebrate scrum ceremonies. Align Scrum and SAFe as per de dependencies and needs of the teams. Build and manage capacity plan of the teams. Host and present the demos of de deliveries developed. Remove obstacles from the day by day team needs and ovelook the velocity and charts for productivity.
Professional Football coach for a team of Women U17 The main goal is to lead this Women to achieve the next level on their path to evolution. To create from scratch a solid team with dynamics, flows and skills to overcome the opponents. To share values and learning's for the pitch and for life and Human beings in a world full of changes.
Head Coach of U16 Men Football Team.
Head Coach for a male football/soccer team U14, playing on the U15 local championship. Goals: To prepare the team for the next season. To created S.M.A.R.T goals to keep the team motivated game per game. To evolve players in technical and tactical skills. To promote the teamwork and communication. Head coach of the Senior women team
Head Coach of the Senior and principal Womens Soccer team. Playing in the Ligue III of Portugal Participating on the Portuguese Womens national cup Coaching and mentoring young women on our ride to success. Preparing Women for the future at soccer and on their own lifes.