Greater Barcelona Metropolitan Area
I'm a Customer Success and Business Development professional with a passion for technology and software. I enjoy connecting with new people and am driven by ambition to continuously grow both personally and professionally. With my experience in revenue growth and strong communication skills, I'm always looking for ways to add value and build lasting relationships.
- Renew and Grow $5M+ in annual revenue from key automotive accounts in Germany. - Serve as a Strategic Advisor for customers, providing guidance on MongoDB best practices, technology strategies, and tailored solutions to maximize value. - Lead Enablement Sessions independently or with MongoDB team members, advising customers on strategies to optimize their technical environments and investments with MongoDB. - Position and Recommend Product Features to accelerate customer growth and improve time to value. - Conduct High-Value Review Sessions to ensure customers fully leverage their MongoDB subscriptions and maximize ROI. - De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB - Forecast Churn and Growth Trends - Mentor and Onboard New CSMs joining the CEEUR team - Develop and Execute Account Plans that mitigate risks and identify growth opportunities 3+ quarters in advance
- Responsible for managing the life cycle of the client during their subscription with our software. - Manage the implementation project and making sure all teams involved are on sync when it comes to delivering the customer’s request. - Understand the client’s needs and advise them on best practices to receive the desired results. - Help migrate the client’s processes to our platform and successfully implement the program. - Create and maintain a relationship with the customer to ensure the success of our tool within his organization and the renewal of subscription. - Identify clients at risk of churn and prepare an action plan to reactivate the use of the platform.
ForceManager is the leading mobile CRM for field sales teams, designed to help sales reps with their day-to-day work by serving as a personal sales assistant. The success of the app is due to its 100% mobile design, user-friendly interface, and high adoption rates. It’s a CRM that offers the perfect blend of Artificial Intelligence and intuitive design, transforming the smartphone into a modern personal sales assistant.