United Kingdom
As a Virtual & Executive Assistant at Upwork, I specialize in providing seamless operational support to entrepreneurs and professionals. My role includes managing calendars, emails, and appointments with precision, coordinating projects through tools like ClickUp and Asana, and delivering exceptional customer support using platforms such as HubSpot and Salesforce. I hold a Bachelor of Applied Science in Forest Resources Production and Management from the University of Port Harcourt. Certified in Virtual Assistance, IT Skills, and Inbound Sales, I am detail-oriented and committed to optimizing workflows and driving business efficiency. I aim to empower teams and clients by ensuring their operations run smoothly and effectively.
• Provide end-to-end virtual support for entrepreneurs, business owners, and professionals, ensuring smooth daily operations. • Manage client email inboxes, calendars, and appointments with 100% accuracy to prevent missed deadlines. • Deliver professional customer support via live chat, email, and phone using HubSpot, Salesforce, Freshdesk, and Intercom. • Conduct research, create reports, and maintain accurate records to support client decision-making. • Assist in lead generation and client outreach, driving engagement and increasing business opportunities. • Coordinate and track projects using ClickUp, Asana, and Monday.com to ensure deadlines are met and workflow is optimized. • Implement systems and processes that streamline administrative tasks, saving clients valuable time.
I Resolved 50+ customer inquiries daily via email, chat, and phone, maintaining 95% satisfaction rate. • Developed knowledge base content, reducing repetitive questions by 40%. • Trained junior staff to improve response time and team productivity.
Sales & AI Content/Video Creator I Produced AI-generated videos and content for social media and email campaigns, increasing engagement by 25%. • Closed $10k+ in monthly deals through outbound outreach and pipeline management. • Analyzed metrics to optimize content and drive conversions using AI tools.