Amsterdam, North Holland, Netherlands
With over 7 years of leadership experience at Richemont, I currently serve as IT Support Manager Benelux & Nordics. My role focuses on ensuring effective IT support delivery while fostering collaboration across our international teams. Committed to stakeholder engagement, I prioritize seamless operations and communication in complex environments. Dedicated to enhancing support management and stakeholder relationships, I work to empower teams and deliver solutions that align with business needs. By promoting best practices and cultivating strong interpersonal connections, I aim to drive operational excellence and a culture of continuous learning within the organization.
As the IT Proximity Team Leader, I report directly to the IT Support Manager and together we represent the Group Technology department within our perimeter. My main responsibility is to ensure effective support across the Field Services and Support (FSS) team, specifically for cases assigned to the Business service under my scope of responsibility that require either remote or physical presence to be resolved. My role involves managing a team under my geographical perimeter, including recruiting, coaching, setting objectives, and appraising team members. I work closely with my Regional peers, Group IT support teams, and end-users in a complex international environment to promote best practices and ensure operational excellence. In my role, I participate in budget elaboration and quarterly reviews, preparing inputs about the hardware/maintenance under my scope and proposing any necessary changes/amendments to the budget. Additionally, I participate in the project/activities roadmap and the 3-year plan elaboration, capturing activities proactively from relevant entities/Group IT, booking relevant resources to participate in the delivery, and following and promoting the Group IT project management methodology. I monitor and report on the delivery and support of Business services, detecting and reporting proactively about any pattern or malfunction. I produce/share KPIs and maintain acceptable evolution trends, promoting best practices and ensuring operational excellence. I follow (or seek for evolution) and promote the Group IT standards, with the ultimate aim of delivering a high-quality, truly value-added service to the business users.
As the IT Administrator, I am responsible for the administration of the Microsoft environment, which includes server network design, change management, security, patching, and auditing requirements, as well as the selection, procurement, installation, maintenance, support, and monitoring of hardware/software. My key accountability involves implementing Group standards, capacity planning, and performance monitoring, as well as supervising and monitoring the data backup processes to guarantee data integrity. I am also responsible for implementing, supervising, and monitoring the Group IT security concepts. To maintain a regular contact with the relevant Group IT department, I work closely and directly with the Richemont GIS team for the local implementation of Group policies, procedures, and solutions. I also manage relationships at a technical level with all relevant external suppliers. Additionally, I provide backup 1st/2nd level support for the Service Desk and 3rd level technicians. I assist colleagues on technical matters and with the mentoring of the 1st and 2nd level technicians. I have a high level of experience in delivering infrastructure projects and advise on budget requirements and the purchases of hardware/software working within the agreed budget. As an IT Administrator, I work within the broad directives of the IT Manager, reporting regularly on on-going projects and recent achievements. I have contact/social relationships with IT customers in the organization on an on-demand basis, colleagues working on common projects and tasks, the GIS management team, Richemont brands central IT departments, and external suppliers for hardware or software support/ordering.
From 1992 to December 1999, I worked for Inter Services IJmond BV in various roles on the North Sea (offshore) and in the North and West area of the Netherlands (onshore). I started my career as a painter on an offshore rig, but I quickly progressed to a Roustabout position where I managed all deck activities, such as offloading crane loads and providing support to the drilling floor. Later, I became a Roughneck, working in the actual drilling team on the drilling floor and also as a Derrickman, loading and unloading pipes on drill string works. In my last year, I earned my "Well Control Examination for Drillers" certification, which enabled me to work as an Assistant Driller during holidays and other times when needed. My experience was gained working with companies such as Sedco Forex, NAM, and Deutag. At the end of '99 I dediced to leave the industry and persue a career in IT.