Michelle Shia

Data Operations & Process Analyst | 15+ Yrs Experience | Analytics & Workflow Automation | Multilingual (APAC)

Petaling Jaya, Selangor, Malaysia

About

Bridging the Gap Between Data Policy and Operational Reality I am a linear thinker and process engineer who believes that a product is only as good as the factory that produces it. With 19+ years of experience in the technology and analytics realm, I don’t just follow policies—I build the standard operating procedures and technical frameworks that make them work. Throughout my career—spanning roles as a Developer, Managing Consultant, and Senior Data Quality Analyst—my focus has always been on "how we get there". I specialize in: Operationalizing Data Governance: Moving beyond conceptual policy to create tangible CDE templates and automated validation rules. Digital Transformation: Replacing manual, error-prone Excel workflows with scalable, transparent Jira systems and automated Cognos/Qlik reporting. Infrastructure for Quality: Establishing Sandbox environments and UAT protocols to ensure zero-leakage deployments. I value integrity, transparency, and the long-term efficiency that comes from well-built standards. Whether leading a team of consultants or architecting a data quality framework for a major bank, my goal is to equip every stakeholder with the tools they need to succeed correctly and consistently. Languages: English, Mandarin, Bahasa Malaysia, Cantonese, Hokkien, Foo Chow.

Experience

  • Senior Data Quality Analyst at RHB Banking Group
    Mar 2023 - Present · 3 yrs 5 mos

  • Managing Consultant at BIIT Consulting Sdn Bhd
    Mar 2016 - Feb 2023 · 7 yrs

    Project Lead for Business Intelligence Dashboard projects based on Qlik Sense platform including data development plan, dashboard development plan, and delivery management. Directly involve in data model design and ETL process to prepare data from Teradata data warehouse into Qlik Sense format (QVD). Involve in administration on Qlik Sense Management Console (QMC).

  • Assistant Manager at CIMB
    May 2011 - Dec 2015 · 4 yrs 8 mos

    My main role is as the IT liaison between business and IT department, to provide information, contributing to system design with regards to IT standards and align with security policy of CIMB. Also, during the project execution phase to ensure all deliverables are delivered by various business and IT stakeholders to ensure the success of a project.

  • Business Analyst at MyBiz Solutions Sdn Bhd
    Jun 2007 - Apr 2011 · 3 yrs 11 mos

    I was involved in the requirements gathering, design, testing, deployment/migration, post-production support, and minor code fix for eProcurement Software, and also assist in data analysis process for Spend Management software.