Montreal, Quebec, Canada
Results-driven professional with strong expertise in information management, real-time analysis, quality assurance, and workforce scheduling. Proven ability to optimize data-driven decisions, uphold high service standards, and improve team efficiency in fast-paced environments. A collaborative leader focused on operational excellence and performance improvement.
Results-driven Workforce Management Scheduler with extensive experience supporting Government of Canada programs. Proven expertise in workforce planning, personalized scheduling, service level management, billable hours, adherence tracking, and vacation reporting. Recognized for delivering efficient scheduling solutions that support operational goals while enhancing team performance. Strong background in leadership, communication, and continuous improvement, with the ability to adapt to evolving policies and workforce management systems.
Collaborated with Operations Team to optimize delivery processes and service quality. Monitored call volume, attendance, program breaks, and generated absenteeism report.
1. Marketing & Professional Services (Event Planning, Hosting, Marketing) 2. Immigration and settlement in Québec or anywhere in Canada. 3. Integration in Québec
"Marketing is the art of persuasion: how to convey ideas, manage buzz and create desire. You persuade people to do things: buy a car or vote for a politician. And it doesn't matter if you sell smart phones or sustainable living, you’ll learn the strategies, tactics and measurements behind influencing consumer choices." SOURCE: http://www.concordia.ca/jmsb/programs/undergraduate/bachelor/majors/marketing.html
I studied at the John Molson School of Business at Concordia University and worked part-time as receptionist/secretary at the Counseling and Development Department in both Loyola and Sir George Williams Campus.
I had the pleasure of working at the Advancement and Alumni Relations at Concordia University as Administrative Support to Advancement Officers. This role honed my skills in handling big and small scale events. ie. President Circle Dinner; Graduate and Undergraduate Scholarship Awards Banquet; Concordia Annual Shuffle; Volunteer & Alumni Appreciation Events and many more.