Michelle Scheffel

Customer Service Representative

Downers Grove, Illinois, United States

About

Experienced licensed property and casualty insurance producer/customer service representative. Currently working for Amber Insurance Services helping clients and potential clients navigate their insurance needs, manage and service policies, act a liaison between client and insurance carriers, process endorsements and updates. Responds to client inquiries via phone, email, or in-person proficiently and professionally building rapport with clients. Also trained as Instructional Assistant with a demonstrated history of working in the education industry. Skilled in Elementary Education, Special Education, Reading Intervention, as well as Customer Service. Strong education professional with a Bachelor of Science (B.S.)focused in Elementary Education and Teaching from Concordia University Chicago.

Experience

  • Customer Service Representative at Amber Insurance Services
    Jul 2024 - Present · 2 yrs

  • Teacher at Huntington Learning Center
    Feb 2024 - Present · 2 yrs 5 mos

  • Patient Care Coordinator at Advanced Audiology Consultants
    Mar 2023 - Mar 2024 · 1 yr 1 mo

  • Patient Service Representative at Hinsdale Orthopaedics, a Division of Illinois Bone & Joint Institute
    Aug 2022 - Apr 2023 · 9 mos

  • Instructional assistant at Downers Grove School District 58
    Aug 2005 - Jun 2022 · 16 yrs 11 mos