Atlanta Metropolitan Area
• Over fifteen years of professional experience in Litigation Support. • Dedicated to company procedures and highly knowledgeable of state and federal laws. • Possess the ability to perform effectively in a fast-paced environment conductive to meeting client deadlines. • Lead role in quality control and training while knowledgeable of specific rules and requirements of all regional work and detailed processes.
• Function as a liaison between court reporters, clients, the EDS production department, and the EDS finance department in order to establish and retain complete client satisfaction of all products and services available. • Confirm all information provided with regard to the creation of sales orders for the production and invoicing of all ordered services, documents, and ancillary items. • Efficiently maintain accuracy to assure the integrity of client bills and precise reporter pay. • Manage an internal ticketing system within NetSuite for the purpose of communicating information between departments and local offices on any billing errors, potentially problematic situations, and special or late requests. • Required daily to meet and surpass billing revenue and invoicing goals.
• Experience using Solaria to check all special requests and standing orders of individual firms and very familiar with using the Intranet and production tracking systems. • Coordinate with production managers, local office contacts, and court reporters in order to process perfect files for client satisfaction. • Familiar with most equipment and software used within production, including: QC Binding and Exhibit Department in addition to Production Coordination. • Ability to work under pressure of multiple tasks and working towards specified deadlines. • Promoted to Order Management Specialist.
• Experienced in Ribstone along with Ipro scanning. • Ensured all projects were done proficiently and timely for trial deadlines while maintaining upmost confidentiality regarding high profile cases. • Handled after hours client services; managed up to 15 people.
• Supervised, processed, and stocked shipment while maintaining store standards. • Assisted in the recruitment and development of staff in the interest of meeting company expectations. • Actively communicated with corporate headquarters to ensure store needs were met to continually ensure excellent customer satisfaction.
• Produced documents in an expeditious manner in order to meet deadlines. • Provided quality control in order to consistently ensure that products were delivered to each client error free. • Provided customer service to clients while focusing on superior client satisfaction. • Excellent knowledge regarding client expectations, needs, and desires.