Springwood, Queensland, Australia
My bachelor’s degree was stolen — with only three subjects remaining — through government systemic and oversight failures. Now I’m fighting for my rights, from education to discrimination, as a sole, neurodivergent parent. I recognise and pay respect to the First Nations peoples as the Traditional Custodians of the lands on which I live and work, and I acknowledge their enduring connection to land, waters, and culture. I am an aspiring mental‑health and resilience‑building counsellor and a sole parent, navigating life as the Federal Circuit and Family Court–mandated primary parent while rebuilding through education, community contribution, and lived experience. Any understanding I have of administrative systems comes from lived experience, personal research, and years of navigating complex processes on my own. These experiences now drive my commitment to supporting vulnerable people who face similar barriers. My journey has included significant personal challenges: a serious car accident in 2022, repeated barriers to assessment and adjustment, four years of engagement with the AAT and now the ART, and the loss of two significant family members — most recently my father on 7 February 2026. These experiences have shaped my commitment to compassionate practice, procedural fairness, and trauma‑informed support. As I work toward a future in counselling, I draw on emerging understandings from mental health, neuroscience, and lived experience to support vulnerable people and advocate for fair, compassionate systems. My intention is to serve all community members with equal respect and dignity, fostering environments of trust and understanding. I aim to create safe, judgment‑free spaces where people can explore their challenges with honesty and self‑compassion. My focus isn’t on forcing “positivity,” but on helping people understand and integrate their experiences — even the difficult ones — into a grounded, authentic sense of self, growth, and resilience. I believe growth comes from honouring our stories and building versions of ourselves that are shaped, not defined, by what we’ve lived through.
• Worked successfully with a diverse group of co-workers to accomplish goals and address issues related to our products and services. • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines. • Prioritized and organized tasks to efficiently accomplish service goals. • Advised customers on bank products, services, and financial planning options. • Enhanced relationships by providing excellent service to small business customers. • Consulted with small business customers to determine needs and means and propose personalized banking solutions. • Offered every customer exceptional service level by remaining friendly and professional during every transaction. • Examined checks for identification and endorsement. • Fulfilled diverse duties to provide customer service, operate money counters, balance, replenish ATMs, maintain accounts and open new accounts. • Managed customer referrals to help financial services team members capitalize on sales changes. • Liaised between bank branches regarding best practices and operations.
From 2004 to 2010, I proudly founded and operated ChelleleBelle Nails and Beauty, a thriving small business that remains my most significant entrepreneurial achievement. While I transitioned from active practice following the birth of my child, the invaluable skills and experiences I gained continue to shape my professional journey. Business Leadership & Client Care Achievements - Built and managed a successful beauty therapy practice, demonstrating strong entrepreneurial and leadership capabilities - Developed deep expertise in client relationship management and personalized care delivery - Created and maintained a professional environment focused on client wellness and satisfaction - Implemented comprehensive business systems including scheduling, inventory management, and staff development Key Business Operations & Management Skills - Strategic business planning and financial management - Staff training and development programs - Quality control and regulatory compliance - Marketing strategy and brand development - Customer service excellence and relationship building These foundational business and interpersonal skills have proven invaluable in my current pursuit of counselling, where client care, professional ethics, and relationship building remain central to success.
Professional Summary Dedicated and detail-oriented Pharmacy Assistant with extensive experience in over-the-counter medication management, customer service, and regulatory compliance. Proven track record of efficiently managing pharmacy operations while ensuring patient safety and satisfaction. Skilled in utilizing pharmacy management software, maintaining accurate records, and collaborating effectively with healthcare professionals. Committed to providing exceptional pharmaceutical care and support in a fast-paced healthcare environment. Key Qualifications - Trained Pharmacy Assistant with 5+ years of experience in retail settings - Expertise in medication dispensing, inventory management, and insurance claim processing - Strong knowledge of pharmaceutical terminology, drug interactions - Excellent communication skills with a focus on patient education and care - Proficient in using pharmacy management systems and electronic health records - Demonstrated ability to maintain confidentiality and adhere to Australian pharmacy regulatory framework Addendum: Australian Pharmacy Regulatory Framework In Australia, pharmacies must adhere to regulations set by several key bodies: - Pharmacy Board of Australia: Sets standards for pharmacy practice and registration of pharmacists - Therapeutic Goods Administration (TGA): Regulates therapeutic goods including medicines, medical devices, and blood products - Pharmaceutical Benefits Scheme (PBS): Governs subsidized medication dispensing - State and Territory Pharmacy Authorities: Oversee pharmacy ownership and location rules - Australian Health Practitioner Regulation Agency (AHPRA):Supports the Pharmacy Board in regulating the pharmacy profession Compliance with these regulatory bodies ensures safe and effective pharmacy practice in Australia.