Singapore
As an experienced Product Manager with a background in Digital & Transformation, I bring a wealth of expertise in driving innovation and delivering business value. My experience spans across corporate banking, government, consulting, and I have a proven track record of delivering successful projects and leading change initiatives. In my current role as a Product Manager in the Corporate Banking Division, I collaborate with business, design, and engineering stakeholders to define the product roadmap for a CRM solution. I conduct research, apply design thinking principles, and prioritize user stories in the product backlog to deliver user-centric products that improve productivity and generate tangible income for the business. I also drive go-to-market strategies and define success metrics to measure product effectiveness. Prior to my current role, I also have extensive experience as a Consultant in Technology Consulting at Accenture, where I delivered business assessments, digital transformation roadmaps, and ERP cloud implementations for clients in various industries. I have a strong track record of managing multiple workstreams, developing analytics strategies, and identifying capability gaps across processes, organizations, and technologies. I am skilled in coordinating change management initiatives and developing project status reports for senior management. With my strong analytical skills, strategic mindset, and ability to lead cross-functional teams, I am well-equipped to drive project success and deliver outstanding results. I am passionate about leveraging technology to enable business growth, and I am always seeking opportunities to drive digital transformation and innovation.
• Partnered with business, design and engineering stakeholders to define the product roadmap of CRM solution for Global Corporate Banking Division • Conduct research and deep analysis to discover customer requirements leading to conceptualization of product features to improve productivity and generate tangible income for the business • Act as a Product Owner to deliver the product roadmap through agile delivery • Manage and prioritize user stories in the product backlog • Apply design thinking principles to create user centric design and enhance user experience • Execute go-to-market, product adoption and usage strategies to deliver outstanding value proposition to business stakeholders and achieve driven advantage
• Elicit, scope and manage the Agency’s business requirements • Apply appropriate human-centric tools and techniques, including plan, design and facilitate workshops, map service journeys, identify challenges and opportunities • Prioritise product backlog through rigorous information gathering and analysis with stakeholders, and contribute to the development of the Functional/ Design specifications • Develop the business case and Tender Specifications • Evaluate and recommend digital solutions that best address the needs • Drive smooth deployment, adoption and operations of the solution
• Client experience with leading providers of Real Estate, Airport Gateway & Food Solutions in Singapore • Analyze client’s needs, assist with business pain points and identify suitable product solutions • Develop strategic road map and implementation plan for enterprise resource planning deployments • Design new business operations strategies to help clients improve the way they model and analyze profitability to drive top-down decision making • Collaborate with teams across multiple geographic locations, workforce and key stakeholders’ groups to design & build technical solutions
• Core functional team member in ERP Implementation of Order to Cash business processes • Analyzed & translated complex business processes into technical requirements to provide scalability for the business • Developed train-the-trainer content and led training for key users across all levels of the organization • Performed as-is assessment using a structured framework to identify key pain points across 5 business areas (process, organization, technology, data, governance) • Developed project status reports to be delivered during cyclical management review meetings with senior management • Focused on peer development by coaching new team members on business functions and processes
•Consolidated and developed database of Technology Risk Management (TRM) related regulatory requirements for >10 countries in APAC region •Engaged with clients to access their IT outsourcing arrangements in accordance to MAS TRM guidelines •Participated in project proposal team meetings to secure global banking projects
•Responsible for conducting user testing for OCBC's credit risk assessment software •Developed and optimized credit risk assessment software using VBA and SQL, used to make analytical decisions in discussions and meetings •Prepared test documents recording test cases to ensure compliance