Greater Lyon Area
Dynamic and pragmatic professional with more than 8 years of international experience in product and project management. Expert in cross-functional coordination and launching technological payment solutions. Based in Lyon, I am looking to bring my rigor, multicultural versatility, and sense of operational efficiency to the service of your organization.
· Event Project Management: Successfully planned and executed large-scale public cultural events in the Lyon region, including the Dragon Boat Festival (2023), Chinese New Year Celebration (2025) and Qinming Festival (2026), overseeing logistics, volunteer coordination, and promotion. · Administrative Leadership: Appointed as Secretary of the Xiang Xue Taiwanese Culture and Education Association in Lyon (2024–Present). In charge of community management, administrative reporting, and organizing Mandarin language classes for children. · Cultural & Language Fluency: Completed intensive socio-linguistic immersion and advanced French courses at Mixcube, maintaining professional fluency (DELF B2 validation).
· Mobile Payment Deployment: Spearheaded and accomplished on-site Apple Pay application testing and validation for 15+ major banking institutions across the EMEA region. · Stakeholder Alignment: Served as the core liaison coordinating complex testing protocols between international payment schemes, banks, and dedicated testing laboratories. · Technical Troubleshooting: Handled end-to-end debugging and problem-solving to optimize user experience and satisfy certification requirements.
Key Account Management: Directed high-impact mobile and card payment solution projects for 6 strategic international key accounts. · Global Product Launch - Issuer Live Testing(ILT) : Managed the global mobile payment testing deployment for Apple Pay and Android Pay, led a cross-functional team of 35 people across 4 departments and 5 countries (Canada, France, Japan, Taiwan and UK) within a strict 1-year timeline. · Custom Tool Development: Tailored specific request testing tools for major domestic networks including ATH (Puerto Rico/Caribbean), Discover (USA), and Interac (Canada).
U.S. migration on-site technical support and business strategy analysis. - Provided migration certification process guildeline for U.S. banks. - Anaylized and processed Easy path projects. - Assisted validation technical issues with internal PM team.
• Customer support on MasterCard , VISA, Discover and other NALAC local payment scheme Certification process. • Coordinate services between the technical team, billing team and the banks. • Follow up MasterCard Bulletin information and requirement update. • Global FIME Technical Administration Team knowledge management and coordination. - Share and explain process /documentation with technical administrators worldwide - Ensure information is correctly shared between all team members - Organize and monitor team workload • Process control and training new administrators. - Procedures improvement of the certification process. - Procedures planning for internal administrator training delivery.
• Customer support on MasterCard Certification process. • First level customer support on technical issues - EMV migration process. - Card Personalization Validation Process. - Technical consulting/guidance on MasterCard/EMV requirements. • In charge of the projects creation and follow up. • Reception and consistency check of technical inputs from issuers. • Handling of Change Notification Statements. - Analysis of the technical settings change request with the impact on the rest of the personalization settings. - Decision regarding MasterCard requirements, Specific regional rules and interoperability issues. • Writing procedures and training new administrators. - Improvement of the certification process. - Specification and testing of the new proprietary/internal tools delivery.
• Reception of customers. • Travel organization for all the business trips. • CPV cards reception and filing and parcel delivery arrangement. • Office management and administrative assistance.