Dublin, County Dublin, Ireland
With a strong foundation in Human Resources and a passion for people, communication, and technology, I bring over 8 years of experience across diverse sectors including telecommunications, hospitality, and tech environments. Currently working at MongoDB in Dublin, I thrive in fast-paced, multicultural settings where empathy, adaptability, and professionalism are key. After graduating with a degree in Human Resources in Brazil, I expanded my qualifications with a QQI Level 6 diploma in HR from Open College, Ireland. This included specialized training in areas such as recruitment & selection, employment law, training & development, data protection, and performance management. As a multilingual professional with a global perspective—having visited over 12 countries—I combine cultural intelligence with strong administrative and interpersonal skills. I’m proficient in tools like Zendesk, Jira, Envoy, and Success Factory, and I am constantly learning and adapting. I am now seeking to grow further within the Human Resources field, where I can contribute to dynamic teams, drive employee engagement, and support inclusive, people-centered workplaces.
As a Receptionist at MongoDB, I play a key role in delivering an exceptional first impression and supporting the day-to-day operations of the office. I am responsible for welcoming employees and visitors, managing front desk activities, coordinating meeting rooms, and ensuring a smooth, secure, and professional workplace environment. My responsibilities also include: • Managing internal systems such as Envoy, Zendesk, ACT, and Jira to support office and visitor operations • Liaising with cross-functional teams to support facilities, security, and workplace experience • Assisting with onboarding logistics and internal communications • Supporting administrative tasks to maintain a safe, efficient, and people-friendly environment • Providing high-level customer service with a people-first mindset This role has allowed me to strengthen my communication, organizational, and problem-solving skills while contributing to a world-class employee and guest experience in a leading tech environment.
customer service and administrative support, experience in purchasing management and team collaboration, Management of schedules and appointments using digital tools such as Google Calendar and Gmail, mail reception, Organising meeting rooms, and supporting corporate events, Workplace support, experience in ACT, ENVOY, SUCCESS FACTORY, ZENDESK and JIRA TICKET systems for managing internal processes, supporting visitors and monitoring administrative tasks.
Vacuuming, sweeping, and mopping floors of various types. Liaising with the line manager to ensure that you always have sufficient cleaning products. Informing the line manager of repairs that need to be done.
As a Housekeeping Supervisor at easyHotel, I was responsible for leading and coordinating the housekeeping team to ensure high standards of cleanliness, hygiene, and guest satisfaction. I supervised daily operations, supported training efforts, and maintained compliance with health and safety regulations in a fast-paced hospitality environment. Key responsibilities included: • Managing and motivating the housekeeping team to meet daily targets and quality expectations • Conducting room inspections to ensure consistency with brand standards • Coordinating schedules, distributing tasks, and handling staff performance and attendance • Assisting with onboarding and training new team members • Liaising with front desk and maintenance teams to respond quickly to guest needs and resolve issues • Monitoring inventory and ensuring the availability of cleaning supplies and linens This role helped me sharpen my leadership, time management, and team coordination skills — essential in delivering an outstanding guest experience in a high-occupancy hotel setting.
Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organising replacements as required. Recommending promotions, transfers, and dismissals.