New City, New York, United States
Exceptional leader dedicated to delivering quality customer service to a diverse population; proven ability to multi-task and assist in most any capacity. Technically savvy. Demonstrated skill set with strong interpersonal communication and organizational skills. Qualified individual with outstanding ability to set goals and reach them.
Cardiology •Compile all documentation on each individual patient to submit for specific procedure, comprising clinical information, insurance information, test and lab results •Obtain pre-certifications/pre-authorizations for procedures when required •Coordinate Out-Patient schedule with Physician, Patient, Anesthesia, Admitting; re-schedule as needed/re-submit booking sheets •Schedule pre-admission testing as needed •Create and maintain out-patient procedure schedule for WMC Cardiac Catheterization Lab •Compile and forward booking sheets to Admitting and MMF for all scheduled procedures •Schedule patients on the OR schedule and request anesthesia •Maintain log book of all procedures scheduled Heart Transplant • Book all procedures for patients and obtain authorizations • Draft necessary letters, mail and fax • File all patient paperwork • Support administrative team needs of 3 MD’s and 3 NP’s • Maintain weekly transplant meeting, agenda and minutes
•Responsible for various administrative duties, including photocopying, filing, faxing, emailing and answering telephone; the maintenance and coordination of pickup and delivery manifests for Ground drivers; assisting Senior Leadership with various tasks including the supervision of the loading dock and coordination with Quality Assurance to ensure the integrity of all packages received at the location •Regularly identifies areas of improvement regarding SOP, implemented time saving techniques to facilitate more efficient processing; cross-trained to perform 4 job functions, including my primary role as Operations Administrator •Reviews, researches and/or enters data in various systems to support respective functional area • Compiles data and provides various regular and ad hoc reports to management for review and determination •Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review •Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time •Serves as front line customer service to receive, solve and/or escalate customer inquiries and issues
Deliver Outstanding Client Experience • Greet clients in a personalized, warm, friendly, and inviting manner (phone and office) • Match clients to tax professional that is best able to fulfill the client needs • Manage client wait time expectations • Schedule clients the way they want to be scheduled • Assure client focus, confidentiality, and privacy before, during, and after service • Identify and communicate products or services to help unique client needs • Identify front desk service barriers and proactively offer solutions • Handle client exits by verifying current and future needs have been met • Own resolution of client issues, using appropriate escalation process, as needed • Treat everyone as a client and ensure all interactions positively reflect H&R Block Promote Teamwork and Collaboration • Understand and support the district and office priorities • Contribute to an office environment that promotes a positive client and associate experience • Partner with team to maintain office cleanliness, organization, and availability of HRB materials • Proactively respond to unmet needs of client and office