Michele Serena

Senior Project Manager

Brussels, Brussels Region, Belgium

About

Senior Project Manager with strong experience in complex project environments, with significant business analysis background and excellent command of project management methodology and practises. Experienced in different public and private sectors (Military, Manufacturing, Automotive, Retail) and in several business areas (Finance, Human Resources, Quality Assurance, Procurement, Logistics, Business Intelligence, Service Delivery). Expert in understanding business processes and requirements and in coordinating resources to deliver according to customer expectations; capable of building strong relationships and implement effective communication with internal and external stakeholders at different levels, result oriented, structured, reliable, open to criticism; excellent ability to work autonomously and also as a team member in multicultural, international work contexts.

Experience

  • Senior Project Manager at NATO Communications and Information Agency (NCI Agency)
    Jun 2022 - Present · 4 yrs 1 mo

    Main duties Project Management: - Full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects (typically with direct business impact and firm deadlines). - Identification, assessment and management of project related risks. - Definition and maintenance of realistic project plans. - Establishment of regular and accurate communication to stakeholders. - Adoption of appropriate project management methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. - Securing that project deliverables are completed within agreed cost, timescale and resource budgets. - Effective leadership to the project team. Requirements definition and management: - Contribution to the selection of the requirements approach for projects. - Definition and management of project scope, requirements and prioritisation activities. - Securing input from stakeholders. - Establishing requirements base-lines, obtaining formal agreement to requirements, and ensuring traceability to source. - Ensuring that the results of evaluations are understood and acted upon by designers and developers of systems, products and services. - Fully address customer needs

  • Technology Portfolio Manager at Nu Skin
    Jun 2021 - Mar 2022 · 10 mos

  • Project Manager at MobileXpense
    Mar 2020 - Apr 2021 · 1 yr 2 mos

    Program Management • Program steering and coordination of projects and resources • Budget management and reporting • Risks management • Stakeholders management • Knowledge and information management • Facilitation of communications, alignment and prioritization of analysis, development and implementation activities Project Management • Responsible for implementing MobileXpense solution for customers in Europe, Asia and USA, • Requirements management and solution design • Customer relationship and internal resources management

  • IKEA Group (Zaventem, Flemish Region, Belgium)
    • Project Leader
      Mar 2017 - May 2019 · 2 yrs 3 mos

      Full responsibility in leading projects and pre-studies, including: • Definition of project scope, mandate and objectives • Project plan definition • Coordination of (virtual) teams, internal and external resources • Project cost estimation and budgeting • Risk management and mitigation plan • Vendor management • Contract management • Communication at all levels and information management

    • Business Analyst
      Oct 2013 - Feb 2017 · 3 yrs 5 mos

      Assigned to projects and pre-studies with responsibility to analyze and document business need, including: • Requirements management (gathering, elicitation, documentation) • Business process mapping and design • Stakeholders analysis • Support project manager with business analysis competence

  • Business Analyst at WAMGROUP S.p.A.
    Dec 2010 - Sep 2013 · 2 yrs 10 mos

    Assigned to new ERP implementation project for Group companies, with the following responsibilities: • Requirements management (gathering, elicitation, documentation) • Business process mapping and design • End users training and support During project manager parental leave acted as temporary project manager, successfully accomplishing the implementation of ERP system in pilot country Croatia.