Florissant, Missouri, United States
I'm currently seeking a fully remote position in manual QA, technical writing, or UX writing/content design, but I'm willing to consider other intriguing opportunities that draw on my experiences and strengths in satisfying ways. I'm particularly interested in work that relies heavily on writing and communicating clearly, whether that involves gathering information, persuading, or evoking a desired response from the user. I trained and have experience in Counseling Psychology, have written content for the web and technical organizations, and most recently worked as a Software Test Engineer. My fiction has also been published in several anthologies and won awards. I'm a firm believer in lifelong learning across multiple areas and applying it to new challenges. I am at heart a communicator with a sincere desire to create a helpful, delightful user experience.
Conduct manual regression and functional testing of custom financial applications on desktop and mobile devices for improved software quality and maximum end-client ROI. Document, track, and report defects discovered during testing, improving user experience. Design, execute, and maintain test cases. Write user-facing helpdesk documentation.
Manually test custom HR software solutions for well-known enterprise clients. Identify, track, and retest resolved issues. Proofread content to improve grammar, spelling, and punctuation. Update existing copy to improve user experience (UX).
Completed the first in a series of novels and currently seeking literary representation. Created SEO content articles as an independent contractor, published on numerous sites including eHow, LIVESTRONG and Answerbag. Publication credits and awards: o Global Game Jam 2016 – Writing/Game Design for “The Ruins of Ar’Chan.” o Manny Award for Best Short Fiction Work in Progress, Midwest Writers Workshop 2014. o R. Karl Largent Writing Award for Manuscript Excellence, Midwest Writers Workshop 2014. Awarded to top winner among four Manny Award recipients. o “What Kind of Dead.” Selected as runner-up in Flash Masters I flash fiction contest sponsored by Grey Matter Press, June 2014. o “Vegan.” The Grotesquerie. Mocha Memoirs Press, January 2014. o “Dis.” Splatterlands: Reawakening the Splatterpunk Revolution. Grey Matter Press, October 2013. o “Till Death” and “Ragnarök, My Love.” Interpretations exhibit, Columbia Art League, August 16, 2013. Poems accompanied by companion artwork, in collaboration with a partner visual artist. o “Tequila Sunset.” War of the Worlds: Frontlines. Northern Frights Publishing, April 2010.
Conducted regression and functional cross-browser testing of a telehealth communications application on various desktop and mobile devices for a household-name software company, to increase client satisfaction, improve software quality, and maximize end-client ROI. Documented, tracked, and reported defects discovered during testing. Retested after defects were addressed. Designed, executed, and maintained test cases. Mentored new QA resources, and wrote instructional guide to facilitate onboarding process.
Conducted regression, system, and functional testing of kiosk and tablet applications used by the world's largest rental car company. Documented, tracked, and reported defects discovered in the course of testing. Analyzed test results, leveraged troubleshooting skills to assist with defining root cause, and retested after defects were addressed. Designed, produced, executed, and maintained software test cases; generated and configured test data using proprietary mainframe application. Developed and ran SQL queries to locate non-configurable test data.