Gardner, Massachusetts, United States
Human Resource and Customer Service Management Professional
• Partnered with HR Generalist and key leadership to enhance onboarding, new hire experience and 90-day introductory periods for all new hires. • Processed payroll for all exempt and non-exempt employees. • Served on an employee engagement committee to strengthen our relationship with our community and business partners. • Purchasing through Radius and Expense Reports through Concur. • Drafted companywide communication for the management team and employees. • Executive Assistant for the CEO (2023-2025) • Suggested, planned and designed employee engagement activities. • Soley delivered HR services for two manufacturing plants until an HR Manager was selected. • Redesigned new employee orientation, reviewed policies, handbook and benefits. • Awarded Employee of the Month for December 2025
• Handled deposits, purchase orders, monthly reconciliation • Tracked and submitted payroll for 25 employees • Triaged and prioritized urgent/non-urgent matters for the office • Managed the student recognition program
• Managed Business Development Center • Recruited and trained all customer service staff • Phone system administrator (CDK-Cisco based system) for all dealerships • Managed CRM-Elead Metrics
• Managed 32 employees in Medical Records, Phone Room and Front Desk for multiple sites • Recruited, trained, coached, disciplined and terminated employees • Developed and implemented motivational incentive programs • Handled escalated patient grievances
• Managed the sales and customer service department • Hired, trained, coached, disciplined employees • Developed and implemented structured sales incentives