London Area, United Kingdom
I am an energetic and results-driven Operations Manager with over 15 years of hands-on experience leading high-performing restaurant teams across London. I thrive on Driving profitability, enhancing operational performance, and building motivated teams that consistently surpass business goals. I’ve successfully launched and expanded restaurant operations, streamlined workflows, and implemented creative financial strategies to increase revenue. I take pride in maintaining 5-star Food hygiene rating across multiple venues and ensuring that every aspect of operations meets the highest standards. With Strong skills in financial analysis and focus on improving customer satisfaction, I have a track record of boosting restaurant revenue. I am passionate about delivering excellence and excited to bring direct leadership to a forward-thinking Hospitality brand.
• Boosted daily operations across multiple venues ensuring adherence to brand standard, quality, and consistency. • Championed the development of restaurant managers, aligning their performance with brand objectives Monitored customer feedback across locations and implemented strategies to enhance guest satisfaction. • Conducted thorough analysis of financial reports to identify trends, facilitate decision-making, manage budgets, and implement strategies aimed at driving revenue growth. • Established and tracked sales goals in alignment with company targets. • Collaborated with the marketing team to plan and execute local promotions and community engagement initiatives.
• Spearheaded operations for multiple restaurants under La Mia Mamma brand, driving excellence in service Quality and financial performance. • Managed operations a central processing unit, and a distribution hub. • Successfully launched an Italian delicatessen to enhance brand offerings. • Formulated financial insights to optimize expenses during pandemic lockdowns. • Implemented an improved inventory control and functional F&B system. • Achieved a 5-star food hygiene rating across all stores.
• Managed all daily restaurant operations and P&L for the London flagship store with annual sales exceeding 8.6M • Hired, Trained, scheduled and did payroll for a 70+ front of house and back of house employees • Streamlined food costs, Labour costs, and operating expenses by systematically reviewing processes and implementing cost control measures • Maintained, improved, and enforced SOPs by upholding and enhancing the highest standards for our restaurants in terms of service and aesthetics • reviewed production and on-site logistics from conception to execution for all trainees for the Seattle and Shanghai Premium Roastery and Reserve-only Starbucks stores concept, part of the evolution of Starbucks Stores
• Assisted in the opening of eight new Restaurants in 4 years enlarging the Group to 12 establishments with openings in Selfridges Birmingham, Illum Copenhagen, John Lewis Oxford Street and Kingston. • Increased the revenue by 16% and profits by17% in the UK flagship store in my second year with the company. • Developed and implemented a facility and PPM management system • Developed and implemented a 5* Food Safety & Health and Safety management system.
Increased Revenue by 30% in our Made In Italy Kings Road Restaurant in my first year to annual sales of £1.5 Million. • Opened a new warehouse facility for the Group and led the implementation of a Central Distribution system across all our restaurants in London. • Promotion to Area Manager for the Group following my success in Kings Road • Opened 3 new Restaurants during the past 15 months enlarging the Group to 8 businesses with an overall turnover of £ 8 Million • Instrumental in merging 5 individual Restaurants into 1 Group sharing a common vision and values designed to bring a touch of Southern Italian homeland to the UK