Portmore, Saint Catherine, Jamaica
IslandNet benefits from their expertise as an Information Technology Officer, focusing on systems engineering, technical problem-solving, and network backup strategies. Building on prior experience as a Telecommunications Technician at Inami Management Services, they contribute to maintaining and optimizing IT infrastructure. Their technical abilities support the organization’s critical operations, ensuring robust and efficient system performance.
Manage complex Tier 2 technical escalations for business-to-business (B2B) clients via phone, email, and chat. Troubleshoot enterprise-level connectivity and software issues within strict SLA (Service Level Agreement) guidelines.
Enterprise Networking: Managed and monitored large-scale corporate networks, specifically overseeing JN Bank customer Wi-Fi and internal branch connectivity. VoIP & SIP: Actively maintained SIP lines and VoIP networks; resolved latency, jitter, and call-routing issues to ensure seamless voice communication. NOC Operations: Performed real-time network monitoring, programmed MikroTik routers and switches, and provided remote diagnostics for field technicians. Infrastructure: Executed the installation and repair of mission-critical telecommunication devices and software programs.
Infrastructure Engineering: Built and integrated high-density equipment racks featuring Fibre Racks, Core Switches, and OLTs to power hotel-wide network infrastructure. Fibre Specialist: Performed precision fibre splicing to establish high-speed backbones for guest Wi-Fi, VoIP phones, and corporate hotel networks. Unified Services: Configured and maintained the hardware layer for integrated VoIP and IPTV services across multi-node environments.