Greece
With a diverse background across telecommunications and retail, I bring a unique combination of business operations expertise and technology leadership. My work is centered on leading organizational transformation to build modern, efficient, and customer-centric operations. By aligning business strategy with technology, I focus on creating seamless, cross-functional processes that enable scalability, agility, and long-term value. I steer cross-functional efforts across IT Operations, ensuring resilience, modernization, and operational excellence, while also driving digital innovation through the Digital Factory Tribe for Customer Serve. This allows innovation and data-driven insights to directly translate into measurable improvements in the customer journey. Key areas of focus include: Driving organizational and digital transformation to enable modern, efficient, and scalable operations. Providing strategic direction for IT Operations, ensuring resilience, excellence, and continuous modernization. Reimagining customer service through the Digital Factory Tribe, fostering innovation and impact. Delivering business improvement and process optimization across IT and business functions. Building and empowering high-performance teams that thrive on innovation, agility, and accountability. Throughout my career, I have always advocated that true impact comes when business and IT move together as one 🔗. This belief continues to guide my leadership approach and my commitment to shaping organizations where technology and business jointly drive efficiency, growth, and transformation. Always open to connecting with like-minded professionals to share knowledge, explore opportunities, and collaborate on shaping the future of business and technology. #leadership #businessoperations #itoperations #organizationaltransformation #digitalfactory #customerservice #technology #digitaltransformation #innovation
In my current role as IT and Business Operations Senior Director, I lead organizational transformation initiatives that align business needs with technology to achieve customer experience excellence and seamless operations. Beyond IT operations, I drive business process excellence and head the Digital Factory Tribe for Customer Service, ensuring that innovation translates directly into measurable improvements in the customer experience. Key areas of focus include: Steering organizational and digital transformation to build agile, scalable, and customer-centric operations. Leading the Digital Factory Tribe to reimagine customer service journeys through innovation and data-driven insights. Driving business improvement and process optimization across IT and business functions. Providing strategic direction for IT Operations, ensuring resilience, operational excellence, and scalability while continuously modernizing the technology landscape. Building and empowering high-performance teams that thrive on innovation, agility, and accountability. I am passionate about using technology as a catalyst for organizational transformation and about shaping customer-centric operations that enable efficiency, growth, and long-term value creation.
As the Head of Information Technology Operations my foremost responsibility is to align IT with company's business objectives, ensuring smooth operations and spearheading the digital transformation of business processes. My role encompasses the following key duties: 1. Lead the digital transformation of the company by identifying areas where technology can be leveraged to optimize business processes and improve overall performance. 2. Design and implement robust business continuity and fail-safe architectures, ensuring minimal downtime and maximum resilience in the face of unexpected events or system failures. 3. Develop and implement IT policies, strategies, and best practices aiming to support and enhance the organization's overall efficiency and effectiveness. 4. Oversee the daily operations of the IT department, including managing IT staff, resources, and budgets. 5. Collaborate with executive management and key stakeholders to identify opportunities for technology-driven innovation, ensuring alignment with the company's strategic objectives. 6. Manage and evaluate of new systems and solution implementations, ensuring successful integration with existing infrastructure components and minimal disruption to business operations. 7. Ensure the security and integrity of the company's IT systems, data, and information assets by implementing robust security measures and monitoring protocols. 8. Continuously monitor and analyze the efficiency of the IT infrastructure, making recommendations for improvements and staying up-to-date on emerging trends and technologies. 9. Foster a culture of continuous learning, innovation, and collaboration within the IT department and across the organization, promoting the effective use of technology to achieve business goals.
Overseeing operations of all systems to maximize efficiency and user/customer satisfaction, managing a team of up to 40 people, planning and leading complex projects, coordination of internal infrastructure and development teams and vendor management in terms of support and OPSDEV, supporting also the affiliate companies abroad, secured high–standard customer service as Service Center with international accounts, supported complex, international tenders within the Deutsche Telekom Group (pre–sales, due diligence, offer), leading in delivery transition-transformation phases within the Deutsche Telekom Group projects. Special projects & achievements: • actively involved in the fixed and mobile set–up and merge of the Operations Department and in the optimization/automation of processes and business tools (e.g. establishing processes based on the ITIL framework, implementing tools for managing payment history, roaming trading for affiliates, extensive recording of processes, creation of manuals, scheduling and monitoring) • co–led challenging projects for Deutsche Telekom concerning: (a) the billing system of T–Mobile Netherlands which was transitioned to Athens (b) the Computing Services (CSS) of T–Mobile Netherlands where seventy four (74) applications transitioned to Athens resulting in the transformation of the Section to a profitable Service Center while delivering value to the customer: worked to tight deadlines with international partners, secured transfer of know–how from outsourcing company, got involved in SLAs, Governance, ITIL processes • Participated and significantly contributed in the launch of the Operations Portal for IT and business users where all related business processes are monitored E2E providing valuable input to IT management and to Business users • contributed significantly to the establishment of the Department as strategic partner for the Business Sections • oversaw technical and soft skills training to ensure high–standard performance
Job involved: assigned as project leader of operations in several business critical projects, analyzing business processes, designing and developing automation for operational processes in BSS, Billing, OSS and OM domains, coordination of all technical and functional teams across all IT organization in incident and problem management, participation in large–scale cross–functional projects, problem solving and crisis management, supporting internal and external users and ICT customers, operational reporting
Job involved: system administration and support responsible, for DSS domain maintaining and securing active directory, exchange servers, local application networks in Organization for Mediation and Arbitration (OMED) and National Bank of Greece.