Warsaw, Mazowieckie, Poland
I have over 12 years of experience in helping companies to adopt new technologies. Those years have taught me that only work for customer success allows to build a long-term relationship and real trust. I provide consulting in many areas - such as data centre, cloud computing, security as a service, cost optimization, and many more. If you consider a new implementation, change or improvement within IT - do not hesitate to contact me.
-Business care for the largest clients in the company -Supporting the Management in reporting -CRM process implementation -Active participation in the implementation of new tools -Active participation in designing sales processes and customer service -Market monitoring and analysing sales activities competition to improve commercial offers - cooperation with other departments in the company
-Maintaining close business relationships with key customers -Seeking for new business opportunities -Preparation and coordination of offers and contract negotiations -Giving opinions about the marketing strategies as well as the product portfolio -Co-operation with business partners -Organization of workshops with clients -Participating in webinars -Knowledge disposal allowing for basic technical support regarding Oktawave products and services
• Take ownership of customer issues reported and see problems through to resolution • Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Follow procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document knowledge in the form of knowledge base tech notes and articles • Delivering knowledge for team of 15+ people supporting Hewlett-Packard’s customers • Identifying needs within a team through job analysis and feedback in order to deliver appropriate trainings • Making the training for new employees • Recognizing opportunities to improve products and processes of customer service
• Take ownership of customer issues reported and see problems through to resolution • Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Follow procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document knowledge in the form of knowledge base tech notes and articles
- Managing complaints and logistic support for end users and business customers - Standing as 1st line of customer service support for Hewlett-Packard’s products