Cherry Hill, New Jersey, United States
Results-driven Principal Engagement Manager with 20+ years of experience leading large-scale programs and managing multi-million dollar E2E projects. Proven track record of success in managing complex digital transformation programs and driving revenue growth. Skilled in leading and motivating multi-cultural, multi-location teams with a specialization in Cloud, IoT, Service Enablement and B/OSS, while spearheading internal and external GenAI programs that accelerate innovation and unlock new customer value. Strong executive-level customer-facing experience. Looking to leverage my expertise to drive growth and innovation in a challenging role.
I spearheaded the execution of large-scale strategic programs across the US, delivering measurable revenue growth and elevating customer satisfaction. By forging trusted relationships with C-level executives and key stakeholders, I gained deep insight into their business objectives and transformed them into actionable strategies that delivered tangible results. I also led groundbreaking GenAI initiatives both internally and externally to develop innovative, AI-powered solutions—positioning the business at the forefront of digital transformation and accelerating the migration to AWS Cloud.
Drove the successful delivery of complex, high-impact digital transformation programs for Ericsson’s customers, leading diverse, multi-cultural teams across multiple locations to align efforts and exceed project goals. Partnering closely with customers, I identified their business needs and crafted tailored solutions that advanced their strategic objectives. I also provided strategic guidance on Cloud, IoT, Service Enablement, and Business/Operation Support Systems, helping customers accelerate their digital transformation journeys.
Led the account management and relationship-building efforts for key customers, resulting in increased revenue and customer satisfaction Worked closely with cross-functional teams to ensure successful delivery of projects on time and within budget Provided strategic guidance to customers on Service Enablement, Cloud, and Business/Operation Support Systems to support their business growth
Led the implementation of new products and services for Comcast's customers, resulting in increased adoption and revenue growth Managed a team of project managers and coordinators, ensuring that they were aligned with project goals and objectives Worked closely with internal and external stakeholders to ensure successful delivery of projects on time and within budget
Led the OSS (Operations Support Systems) team, ensuring that they delivered high-quality services to Cramer's customers Managed a team of multi-functional professionals, including software engineers, testers, and project managers Worked closely with customers to understand their needs and develop customized solutions to support their business objectives