Michal Wozniak

About

Experience

• Team Leader at FROSCH - JPMorgan Chase & Co. at FROSCH
  Mar 2022 - Jul 2026 · 4 yrs 5 mos

• Travel Agent at GAMA Business Travel
  Nov 2013 - Jun 2023 · 9 yrs 8 mos

• Smart Helpline ()
  • Team Leader
    Mar 2015 - Mar 2022 · 7 yrs 1 mo

  • Travel Agent
    Nov 2013 - Mar 2015 · 1 yr 5 mos

    Arranging flights, accommodation and cars. Using GDS booking system (Sabre, Worldspan, Amadues) to create the reservations. Collecting and processing payments. Advising clients on travel arrangements, e.g. visas and passports. Sending out tickets to clients. Keeping clients up to date with any changes. Dealing with customer queries and complaints

• Rakuten (4 yrs 7 mos)
  • Inbound Team Leader
    Oct 2010 - Mar 2013 · 2 yrs 6 mos

    Inbound Team Leader with over 4 years of experience in the fulfilment industry. I have to manages the day-to-day planning,monitoring the team's performance on the production floor to make sure that the team stays on schedule and meets their performance metrics

  • Assistant Team Leader
    Aug 2010 - Oct 2010 · 3 mos

  • Warehouse Assistant
    Sep 2008 - Aug 2010 · 2 yrs