London, England, United Kingdom
Transformation-focused technology leader with experience driving enterprise-scale change across fintech, SaaS, AI, and platform businesses. Proven track record partnering with senior stakeholders to align technology investments with commercial outcomes, operational efficiency, and long-term strategic objectives. Experienced in leading cross-functional programs spanning Product, Engineering, Sales, Operations, and Customer Success while building scalable operating models, governance frameworks, and value realization initiatives. Combines analytical rigor, systems thinking, and commercial acumen to translate complex technology capabilities into measurable business impact. Passionate about helping organizations navigate AI-driven transformation, redesign operating models, and unlock sustainable growth through technology adoption, process innovation, and strategic execution.
Leading the development and scale-up of the TAM function within a high-growth fintech infrastructure environment, ensuring enterprise clients successfully adopt and expand on Stream’s platform. Impact: - Led large-scale API migration programs across multiple HRIS platforms, orchestrating cross-functional delivery across Integrations, RiskOps, and Technical teams to ensure seamless transition under tight timelines. - Designed and implemented an end-to-end operational delivery model, covering scoping, budgeting, execution, and billing—establishing a scalable framework for managing complex integration lifecycles. - Re-architected cross-team workflows across RiskOps, Tech Ops, and Integrations, introducing a standardized execution model that reduced delivery time by 90% and saved 400+ hours per quarter. - Introduced a quantitative resource allocation framework, enabling dynamic prioritization of pipeline demand and significantly improving forecasting accuracy and delivery predictability. - Established OKR-driven operational governance and experimentation loops, continuously optimizing change management processes and increasing scalability across delivery functions. - Unlocked additional revenue streams by structuring value-added integration and change management offerings, linking operational delivery directly to commercial outcomes.
Led strategic product partnerships and integration programs across the UK and MENA, expanding the company’s ecosystem of third-party providers while driving commercial growth, operational scalability, and enterprise adoption. Key impact - Led multi-market expansion through strategic partnerships and integration programs across the UK and MENA, designing scalable ecosystem infrastructure to support international growth and enterprise adoption. - Structured and executed complex commercial partnerships, including pricing models, SLAs, and revenue-sharing frameworks—aligning partner incentives with long-term platform scalability and margin protection. - Designed and implemented a partner governance and onboarding framework, reducing time-to-revenue from 3 weeks to 5 days and enabling rapid scaling of third-party integrations across regions. - Directed cross-functional program execution across Product, Engineering, Sales, and Legal, delivering large-scale integration initiatives that increased customer retention by 5% and reduced API complaint volumes by 90%. - Introduced market-driven prioritization of integrations and product capabilities, aligning development efforts with regional commercial demand and unlocking measurable sales growth. - Launched device-less integration infrastructure, enabling frictionless data exchange with major partners and expanding coverage to 30% of UK and MENA customer accounts. - Partnered with executive leadership to align product partnership strategy with international market expansion goals, influencing roadmap decisions and long-term platform evolution. - Promoted to Group Manager within 18 months, recognizing impact in scaling partnerships and delivering cross-regional programs.
Led enterprise account delivery and commercial growth initiatives for AI-driven digital product assistants, working with major global clients to accelerate go-to-market timelines, expand platform adoption, and scale product deployments. Key impact • Directed enterprise delivery programs for strategic clients, leading an 18-person engineering and development team to deliver AI-powered digital product assistants and achieve record go-to-market timelines. • Drove commercial growth across existing accounts, conducting 30+ strategic account analyses to identify expansion opportunities and enable upsells across multiple product lines. • Built scalable implementation frameworks, introducing standardized CSS/JavaScript integration playbooks that reduced deployment risk and improved consistency across enterprise deployments. • Scaled platform adoption across global enterprise clients, launching 100+ AI product assistants and helping shape a new bundled product offering based on enterprise client insights and usage patterns. • Partnered closely with product, engineering, and commercial leadership to translate enterprise client feedback into product roadmap enhancements and new commercial offerings. • Recognized as “Outstanding Performer” (2021) and selected to manage key UK enterprise accounts based on delivery excellence and strong client outcomes.
Our toolkit includes expertise in embedded systems, Human-Machine-Interactions, AI, and mobile apps. By applying these tools we build solutions to customers' most unique problems related to a product or feature development.