Michal Bílek

Management

Mladá Boleslav, Central Bohemia, Czechia

About

Languages: Czech, German, English

Experience

  • Škoda Auto (14 yrs)
    • Head of Škoda Service centre-coordinator
      Mar 2023 - Present · 3 yrs 4 mos

    • Company car management-Coordinator
      Jul 2012 - Feb 2023 · 10 yrs 8 mos

  • ŠKODA AUTO a.s. (7 yrs)
    • Dealer Network development -Head of department
      Feb 2008 - May 2012 · 4 yrs 4 mos

    • Business Development
      Jun 2005 - Jan 2008 · 2 yrs 8 mos

      CZ dealer network management and development. Responsibility of dealer business management, economic situation of dealer network including margin and bonus system. Management of customer satisfaction processes in sales area including customer satisfaction survey, mystery shopping. Perfect dealer business and processes knowledge. Excellent knowledge of the automotive market in CZ.

  • Head of sales and strategic marketing department, Head of contract administration and customer care at ŠkoFIN s.r.o.
    Jun 1992 - May 2005 · 13 yrs

    Responsibility for retail business, product portfolio and sales, marketing support and marketing strategy, public relations. Responsibility for global contract portfolio management, customer services, arrears management, selling of repossessed cars, insurance services. head of CRM project including IT solution and customer processes.